Commit Graph

552 Commits

Author SHA1 Message Date
Nathanael Holliday
bbaa571f0c
Handbook: Bizops rituals in people section (#5284)
* Handbook: Bizops rituals in people section

Not quite ready yet but want to get the changes going.  Will require some further discussion to sort out missing details and settle format difference.

* Update handbook/people.md

* Update handbook/people.md

* Update handbook/people.md

* Update people.md

* Update people.md

* Update handbook/people.md

* Update handbook/people.md

* Update handbook/people.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-28 11:08:50 +09:00
Nathanael Holliday
f7c303a5dc
Handbook: Customers Rituals (#5210)
* Handbook: Rituals

Formatted table here in accordance w/ suggestions from Mike T.

* Update customers.md

* Update customers.md

Updated language.

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-28 10:59:08 +09:00
Nathanael Holliday
12bd9ec7dd
Create rituals section for growth page of the handbook (#5092)
* Create Rituals heading and appropriate subheadings

## Growth Rituals

### Social Engagement Ritual: 
Participate in 50 social media engagements per week.  
DRI: Drew Baker

### Daily Twitter Ritual:
Post FleetDM content on Twitter every weekday.
DRI: Drew Baker

### Daily LinkedIn Ritual:
Post FleetDM Content to LinkedIn every weekday. 
DRI: Drew Baker

### osQuery Jobs Ritual: 
Post to @osqueryjobs two times per week.
DRI: Drew Baker

### Enriching Leads Ritual:
Follow the Lead Enrichment Process every Friday.
DRI: Drew Baker

### Outside Contributions Ritual:
Check PRs for outside contributions every Monday.
DRI: Drew Baker

### Weekly Blogpost Ritual:
Publish FleetDM blog post once per week.
Promote blog posts on socials once per week.

### Weekly Ins and Outs Ritual:
Track ins and outs once per week.
DRI: Tim Kern

### Podcast Outreach Ritual:
Conduct podcast outreach twice per week.
DRI: Drew Baker

### Monthly Conference Ritual:
Check for conference openings and for conference sponsorships on the 1st of every month.
DRI: Drew Baker

* Update growth.md

* Convert entries to table format

This works in the preview.

* Update growth.md

* Table format revision

Reformatted table in accordance with suggestions from Mike T.

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

* Update handbook/growth.md

Co-authored-by: Tim Kern <tim@fleetdm.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-28 09:34:27 +09:00
Guillaume Ross
2ef5099c7f
Adding acceptable use policy (#5417)
* Adding acceptable use policy

Relates to https://github.com/fleetdm/confidential/issues/1107

Creating a new "Security Policies" file and then adding the first policy - acceptable use.

* Update security-policies.md

Added effective date and owner

* Update security-policies.md

Fixed link
2022-04-27 15:33:49 -04:00
Noah Talerman
2223b3d319
Add process (#5411) 2022-04-27 11:38:50 -04:00
Kelvin Oghenerhoro Omereshone
9263bff7dd
fix: typo change He's to Here's (#5410) 2022-04-27 16:22:44 +01:00
Desmi-Dizney
b04c4eea05
Editor pass - Add rituals section to brand page (#5299)
* Editor pass - Add rituals section to brand page

Editor pass for: https://github.com/fleetdm/fleet/pull/5183/files

* Update brand.md

* Update brand.md

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-27 16:43:27 +09:00
Charlie Chance
b4a8e16e23
OKR update (#5354)
added OKR preplanning meetings to ritual
2022-04-26 20:43:20 -06:00
Desmi-Dizney
0cb06a83a7
Editor pass - Handbook: Add "Beta features" section and DRIs (#5382)
Editor pass for:  https://github.com/fleetdm/fleet/pull/5336
2022-04-26 17:56:53 -05:00
Guillaume Ross
e740dea70f
Adding account recovery procedure (#5388) 2022-04-26 18:15:50 -04:00
Luke Heath
e7ee404538
Add label documentation (#5375) 2022-04-26 16:59:22 -05:00
Desmi-Dizney
899c4de2cf
Editor pass - Handbook: Security rituals update (#5374)
* Editor pass - Handbook: Security rituals update

Editor pass for:  https://github.com/fleetdm/fleet/pull/5317

* Update security.md
2022-04-26 16:02:05 -05:00
Desmi-Dizney
d25fbc08fb
Editor pass - Handbook: Add rituals section to Product page (#5303)
Editor pass for:  https://github.com/fleetdm/fleet/pull/5178
2022-04-26 15:43:55 -05:00
Katheryn Satterlee
ecd155c16f
Ksatter handbook 4583 weekly doc update process (#5279)
* Add community PR guidelines

* Fix broken formatting on Community Contribution process

* Correct formatting issues

Fixed incorrect casing on headings, corrected incorrect heading indicators and moved review section out of the process flow.

* Add links to community PR process

Added links to product DRIs and community contribution guidelines

* Change Communitiy contributions > Pull requests

* formatting and typo fixes

Made some formatting and typo fixes.

* Update community.md

- Added additional information on PRs that will not be merged 
- Formatting cleanu[

* Update community.md

* Add weekly documentation update to handbook/community

* Update README.md

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-26 12:34:49 -05:00
Charlie Chance
4bb2d9e75f
Documenting calls with customers (#5340)
* Documenting calls with customers

Did some edits to the whole page to clean it up a little.

* Update customers.md

Edited for content and copy.

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-26 10:03:12 -06:00
Tim Kern
0b120a612d
Added positioning document as handbook entry (#5357) 2022-04-25 14:06:28 -05:00
Noah Talerman
1582ff4a05
Add sectin and DRIs (#5336) 2022-04-25 12:18:09 -05:00
Nathanael Holliday
ed66fac362
Handbook: Security rituals update. (#5317)
* Handbook: Security rituals update.

Added a table with security team's rituals in the table format provided by Mike T and approved my Mike M.

* Update security.md

Fixed a few typos

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>
2022-04-25 12:05:35 -05:00
Charlie Chance
15de798e78
Growing the team (#5292)
* Growing the team

Creating a new position

TODO: Creating a new position in Breezy

* Updated location of CEO confirmation info

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-25 10:16:41 -06:00
Eric
737f7c70c6
Update headings on the people handbook page (#5343) 2022-04-25 10:55:12 -05:00
Katheryn Satterlee
d827f12d4f
Add community PR guidelines (#5137)
* Add community PR guidelines

* Fix broken formatting on Community Contribution process

* Correct formatting issues

Fixed incorrect casing on headings, corrected incorrect heading indicators and moved review section out of the process flow.

* Add links to community PR process

Added links to product DRIs and community contribution guidelines

* Change Communitiy contributions > Pull requests

* formatting and typo fixes

Made some formatting and typo fixes.

* Update community.md

- Added additional information on PRs that will not be merged 
- Formatting cleanu[

* Update community.md

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/README.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/community.md

* Update handbook/community.md

* Update handbook/community.md

* Update handbook/community.md

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-25 08:58:12 -05:00
Eric
9db2c47914
Fix handbook index (#5341) 2022-04-22 18:29:42 -05:00
Desmi-Dizney
585dbb32cf
Editor pass - Creating a consulting agreement (#5304)
* Editor pass - Creating a consulting agreement

Editor pass for:  https://github.com/fleetdm/fleet/pull/5273/files

* Update people.md

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-22 17:58:35 -05:00
Desmi-Dizney
e9ddc632b1
Editor pass - Registering in a new state w/ Gusto (#5305)
Editor pass for:  https://github.com/fleetdm/fleet/pull/5237
2022-04-22 17:33:52 -05:00
Desmi-Dizney
a777af0737
Editor pass - Added and renamed the Rituals section (#5300)
Editor pass for: https://github.com/fleetdm/fleet/pull/5183
I added and renamed the Rituals section with a link for consistency.

This PR is related to: https://github.com/fleetdm/fleet/pull/5299
2022-04-21 20:27:38 -05:00
Mike McNeil
d70eccc30d
Handbook: Rename Slack channel, suggest DRI for #help-golang (#5157)
* Handbook: Rename Slack channel, suggest DRI for #help-golang

* Deleted #help-golang and #help-frontend

This is based on the call Zach and I had today about eliminating the extra "Help" channels, now that there are development groups where more focused conversation can happen without blasting every engineer in the company.

FYI I checked and #help-frontend is actively used, whereas #help-golang is much less active.
2022-04-21 20:27:19 -05:00
Charlie Chance
74f4ee6585
Registering in a new state w/ Gusto (#5237)
* Registering in a new state w/ Gusto

Registering in a new state w/ Gusto

* Update people.md

* update indentation, remove whitespace change

Co-authored-by: eashaw <caglc@live.com>
Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-21 10:28:40 -06:00
Desmi-Dizney
21dc8a5567
Handbook editor pass - People (#5200)
* Handbook editor pass - People

Corrected for content and copy.

* Update handbook/people.md

Co-authored-by: Eric <eashaw@sailsjs.com>

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-21 11:09:21 -05:00
Noah Talerman
7569d1f1fe
Update to UI/UX huddle (#5290)
-  Updated the “🎨UI/UX office hours”
2022-04-21 12:02:30 -04:00
Charlie Chance
1b2b68049e
Creating a consulting agreement (#5273)
DocuSign steps for consulting agreement
2022-04-21 08:46:30 -06:00
Nathanael Holliday
1aff4a4231
Handbook: Add rituals section to Product page (#5178)
- Rituals are formatted as a table
2022-04-21 09:32:42 -04:00
Desmi-Dizney
3ffc5b1c81
Editor pass: update-brand.md (#5267)
Editor pass for https://github.com/fleetdm/fleet/pull/5214
2022-04-21 14:48:36 +09:00
Desmi-Dizney
b3149b4f19
Editor pass - Update brand (#5263)
* Editor pass - Update brand

Editor pass: Updated to make link words that finished the sentence.
See: https://github.com/fleetdm/fleet/pull/5218

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-21 14:46:43 +09:00
Nathanael Holliday
61f940274e
Handbook: Add rituals section to engineering page. (#5232)
@zwass took a pass at creating the rituals section and table for the handbook.  Let me know if I need to make any revisions.
2022-04-21 13:24:18 +09:00
Nathanael Holliday
c402c8c88b
Add rituals section to brand page. (#5183)
* Add rituals section to brand page.

@mike-j-thomas from the notes it looked like the first item in the table might not be necessary, but thought I'd include it and let you have a look before I took it out for sure.  Also double check the DRIs for "Weekly blogpost graphic," "outside contributor follow up," and "FAQs documentation update" to ensure they are correct.  I believe I remembered the correct people but the notes from our discussion on it were a little unclear on those points.

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-21 13:21:53 +09:00
Eric
c29cd0acd1
Update headings on people handbook page (#5162)
* update headings on people page

* update headings & index
2022-04-20 13:13:34 -05:00
Charlie Chance
4354a13a91
Added 1:1 documentation to Rituals sections (#5094)
* Added 1:1 documentation to  Rituals sections

Added 1:1 documentation to  Rituals sections

* Team name edit

Changed Operations team to Digital Experience team.

* Update to wording of new ritual

Committing Eric's edit suggestions.

Co-authored-by: Eric <eashaw@sailsjs.com>

* Update people.md

Added new step for updating the All Hands link

Co-authored-by: Eric <eashaw@sailsjs.com>
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-04-19 22:52:09 -05:00
Mike McNeil
c641161238
Capitalization (#5231) 2022-04-19 22:49:09 -05:00
Desmi-Dizney
6d71ce062f
Handbook editor pass - Handbook (#5160)
* Handbook editor pass - Handbook

Edited for content and copy.

* Update handbook/handbook.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-20 12:20:29 +09:00
Desmi-Dizney
64c8958859
Handbook editor pass - Community (#5132)
* Handbook editor pass - Community

All edits are recorded by line:

27 Replace: “otherwise” with “otherwise,”
36 Replace: “Website” with “website”
41 Replace: “you'll” with “you”
112 Replace: “transformed” with “transform”
116 Replace: “In the Fleet documentation, when” with “When”; Add: “in the Fleet documentation” after “section”; Replace: “underscore "".” with “underscore.”; Delete: "-"  after “hyphen”
121 Replace: “To do this, navigate” with “Navigate”
124 Replace: “in which” with “when”
132 Replace: “markdown” with “Markdown”
137 Replace: “section” with “sections in ascending order”; Delete: “in ascending order” after “value”; Replace: “markdown” with “Markdown”
140 Replace: “large” with “significant”; Replace: “the need for changing” with “changing”
149 Replace: “An image” with “Images”
150 Replace: “More” with “For doc maintainers and users, more”; Delete: “, for doc maintainers and users”
154 Replace: “Github” with “GitHub”; Replace: “Github” with “GitHub”
192 Replace: “soon” with “quickly”

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-20 12:10:48 +09:00
Desmi-Dizney
65a1c81a30
Handbook editor pass - Engineering (#5134)
* Handbook editor pass - Engineering

All edits are recorded by line:

18 Replace: “between” with “between the”
35 corrected capitalization
36 corrected capitalization
38 corrected capitalization
40 corrected capitalization
48 Replace: “the” with “a”
60 Replace: “follow” with “follow-up”
65 Replace: “follow up” with “follow-up”
77 Replace: “point to” with “point”
83 Replace: “.)” with “).”
102 Replace: “that” with “where”
104 Replace: “here” with “here.”
108 Replace: “in” with “on”
114 Replace: “linux” with “Linux”
115 Replace: “It's” with “Its”; Replace: “optional,” with “optional”; Replace: “prs” with “PRs”
125 Replace: “found” with “are found”
138 Replace: “Hand off” with “Handoff”

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

* Update handbook/engineering.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-20 12:00:07 +09:00
Desmi-Dizney
1e0ea67e6f
Handbook editor pass - Brand (#5131)
All edits are recorded by line:

5 Replace: “positive,” with “positive”
7 Replace: “friendly” with “friendly,”
9 Replace: “confidence,” with “confidence”; Replace: “to always stay” with “always to stay”
11 Replace: “smart” with “wise”
15 Replace: “Mr” with “Mr.”
17 Delete space; Delete: “-”; Add: “,”
23 Replace: “becomes” with “Becomes”
25 Replace: “to work” with “work”
27 Replace: “Mr Rogering” with “Mr. Rogersing”; Replace: “writing” with “writing,”; Replace: “use” with “the use”
35 Replace: “".” with “."”
36 Replace: “".” with “."”
40 Replace: “case,” with “case”
41 Replace: “macOS” with “macOS.”
43 Replace: “are using” with “use”; Delete: “in the sentence” after “word”; Add: “in the sentence” after “capitalized”; Replace: “these words should also be” with “it should remain”
44 Replace: “Apple,” with “Apple”; Replace: “that we adhere to.” with “to which we adhere”
46 Add: “to”
47 Replace: “lowercase,” with “lowercase”
63 Replace: “Need” with “Do you need”
66 Replace: “Definitely” with “This is definitely”; Replace: “".” with “."”
70 Replace: “off” with “on”; Replace: “or” with “,”; Replace: “at” with “in”
71 Add: “it”before “in”; Delete: “you” after “write”; Replace: “that will” with “to”
80 capitalized and puntuated
81 capitalized and puntuated
82 capitalized and puntuated
83 capitalized and puntuated
84 capitalized and puntuated
85 capitalized and puntuated; Delete: “to take” after “to”
88 Replace: “bear in mind” with “remember”; Replace: “then please” with “please”
90 Replace: “level of quality” with “quality”
100 Replace: “looks,” with “looks”
104 Add: “them”
109 Replace: “as easy as possible” with “easy”
113 Replace: “this” with “this,”
115 Replace: “this” with “this,”
123 Add: “, if you opened it in preview” after “example”; Delete: “, if you opened it in preview., but But” after “32x32px,”; Add: “, but” after “32x32px,”
130 Replace: “Slack channels The following Slack channels are maintained by this group” with “These groups maintain the following slack channels”
2022-04-20 11:59:59 +09:00
Mike Thomas
eebfbe6292
Update brand.md (#5240)
I fixed up a couple more typos.
I moved the position of the link to "why wireframe-first."
2022-04-20 07:41:49 +09:00
Charlie Chance
9d564a6127
Update to Slack channel list (#5135)
Update handbook pages to reflect new slack channels.  New channels go on product page.
DRI of platform is Zach W, of interface is Noah, of agent is Mo Zhu


Rename #g-product to #help-product and include #g-agent, #g-interface, #g-platform.
2022-04-19 15:12:25 -06:00
Charlie Chance
a933baa352
Update engineering.md (#5168)
#g-core-engineering is now #help-engineering
2022-04-19 10:48:16 -06:00
Desmi-Dizney
ba3bca8092
Handbook editor pass - Product (#5153)
* Handbook editor pass - Product

Edited for content and copy.

* Update handbook/product.md

Co-authored-by: Eric <eashaw@sailsjs.com>

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-19 11:23:57 -05:00
Desmi-Dizney
48f3c3b0fa
Update product.md (#5174)
I updated the section title to "Product design process" so that it matches the link on the main handbook page.
2022-04-19 11:23:38 -05:00
Desmi-Dizney
f43e4a65fc
Handbook editor pass - Security - How we protect end-user devices (#5093)
* Update security.md

All edits are recorded by line:

7 replaced “:” with “.”
11 deleted “;” after “significant”; added “the” after “reduces”; put “()” around “only if it dramatically reduces the risk for the company, customers, or open source users”
18 deleted “,” before “as”; deleted “,” after “baseline”
19 corrected capitalization; added punctuation
20 corrected capitalization; added punctuation
21 corrected capitalization; added punctuation
27 deleted “which” before “applies”, replaced “Fleet owned” with “Fleet-owned”; deleted “, and” before “which”; replaced “company owned” with “company-owned”; replaced “of:” with “of the below.”
34 replaced “auto update” with “auto-update”
45 replaced “, which is” with “. This is an”; deleted “ which is” after “Tool)”
46 replaced “settings” with “settings,”
49 replaced “up to date” with “up-to-date”
54 replaced “impact” with “impacts”
57 Replaced “that” with “which”
58 Replaced “major” with “significant”; Replaced “installation” of ” with “installing”; deleted “,” after “release”; Replaced “have remained” with “remain”
68 Replaced “Accurate” with “An accurate”; deleted “:” from end
69 deleted “would” before ”everage”
86 Replaced “ones” with “those”
88 deleted “,” after “sense”
92 Replaced “important” with “critical”
94 Replaced “extremely” with “exceptionally”
125 Replaced “impact” with “impacts”
127 Replaced“Inability” with “The inability”
130 replaced “Gatekeeper” with “Gatekeeper,”
144 Replace: “Stealth” with “stealth”;Replaced “difficult” with “challenging”
147 replaced “impact” with “impacts”
150 Replaced “No” with “There is no”; deleted “-“ after “impact”; added “()” around “macOS encrypts the system drive by default”
158 Replaced “is” with “to be”
161 Replaced “logon” with “login”
167 deleted “,” after “work”
168 Replaced “logon” with “login”
170 replaced “impact” with “impacts”
173 deleted “,” after “MDM”
177 deleted “,” after “secure”
189 Replaced “allowed” with “permitted”; deleted “,” after “Google Drive”
202 deleted “,” after “benefits”
205 replaced “”,” with “,””
221 Replaced “malware related” with “malware-related”
224 replaced “impact” with “impacts”
226 replaced “”,” with “,””; deleted “really” before “have”; replaced “that can be performed” with “to preform”
227 deleted “,” after “site”; deleted “you” before “believe”
228 added punctuation
230 added “are” after “you”; deleted “that” after “remember”; Replaced “different” with “other”; Replace: “doing it” with “it would”
239 deleted “ can be used” after “and”

* Update security.md

line 27 removed "," after "policy
2022-04-19 11:20:04 -05:00
Mike Thomas
6f724b01c0
Update brand.md (#5218)
Added a missing link for the blog.
2022-04-19 22:15:54 +09:00
Mike Thomas
1ff9470b5d
update-brand.md (#5214)
Bit of a re-write for the Writing at Fleet section.
2022-04-19 22:03:40 +09:00
Mike Thomas
ddd3a40548
added writing at fleet (#5211)
Added new sections:
• Writing at Fleet
• For editors
2022-04-19 18:30:31 +09:00
Mike Thomas
e511a8f544
Updated the contents page (#5161)
* Updated the contents page

Added "Why this way?" to Company section.

* Put sections in correct order and added missing ones

Hey @mike-j-thomas. I added the links as you told me to and it's not liking them. Do you have any tips?

* Update README.md

fixed spacing for links

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-18 09:56:08 -05:00
Desmi-Dizney
fd870ad749
Moved "Slack" to bottom (#5172)
Fixed formatting to match the other handbook pages
Moved "Slack" section to the bottom as per @mikermcneil
2022-04-18 09:51:16 -05:00
Mike Thomas
494bd30d2e
Update company.md (#5185)
• Updated a broken link.
• Rephrased the sentence leading up to said link.
2022-04-18 16:50:10 +09:00
Mike Thomas
494411dfd0
Update contents links for Company (#5184)
Re-ordered the content links for Company to match the actual order of sections on the page.
Add missing section links.
2022-04-18 16:44:56 +09:00
Desmi-Dizney
d10757c671
Added more detail to "Why this way?" (#5171)
* Added more detail to "Why this way?"

Moved and updated the "Why this way?" section of the handbook.
This is related to https://github.com/fleetdm/fleet/issues/4821 .

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

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* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

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* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

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* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-18 16:38:22 +09:00
Kelvin Oghenerhoro Omereshone
0ed463d3b2
Add initial community ritual table to the handbook (#5159)
* feat: add initial community ritual table to the handbook

* fix: retype markdown pipes and dashes

* fix: remove extra rows and columns

* fix: remove tweet ritual

* Update community.md

I made one change and moved the table up. The Slack section should always be at the bottom.

* Update community.md

I made one change. Remember, when a comma or period goes at the end of a quote it should always be inside of the quotations. This does not apply to exclamation points or question marks for the sentence outside of the quotes.

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-16 23:50:06 +01:00
Eric
ccbd5365cb
Fix bullet point list whitespace (#5180)
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-04-15 19:40:18 -05:00
Nathanael Holliday
25a2397260
Add Fleet rituals for customers section (#5151)
* Add Fleet rituals for customers section 

Polished up the notes I took discussing the Customers team rituals w/ @tgauda

* Moved rituals section 

It's above the slack channels section now.  Waiting to confirm the format before I change it.
2022-04-15 19:31:54 -05:00
Mike McNeil
f2eb798e91
Handbook: Fix formatting issues that only appear on fleetdm.com and not in GitHub preview (#5176)
https://docs.google.com/document/d/1nwxuK2BjYnnrWK-ZtFDOfW49AZ9b54yumYhXLlw3vRY/edit
2022-04-15 18:18:33 -05:00
Desmi-Dizney
6c0c9e78c3
Update company.md (#5170)
This is to update the formatting under "empathy" and to fix the spelling of "help text."
This was done as per @mikermcneil .
This is related to #https://github.com/fleetdm/fleet/pull/4941 and https://github.com/fleetdm/fleet/issues/4902
2022-04-15 13:19:58 -05:00
Mike Thomas
6db23ab1a5
Update to company page of the handbook (#5164)
Updated "Why do we use a wireframe-first approach?" section of company.md
2022-04-15 11:17:21 +09:00
Desmi-Dizney
060d638fdd
Handbook editor pass - Security - GitHub Security (#5108)
* Update security.md

All edits are recorded by line:

395 replaced “open-source” with “open source”
411 replaced “open-source” with “open source”
439 added “the” before “comment”; replaced “repositories,” with “repositories”
445 deleted “being” before “located”
458 added “and” after “PR”
489 replaced “on” with “in”
493 replaced “open-source” with “open source”; Replaced “privileges,” with “privileges”

* Update security.md

line 479

* Update security.md

added (static analysis tools used to identify problems in code) to line 479
2022-04-14 11:40:48 -05:00
Desmi-Dizney
6fa345a283
Should values be sentence case? #4902 (#4941)
* Should values be sentence case? #4902

All edits are recorded by line:
45 added “Think and make” to the beginning; deleted “be” before “customer”; replaced “customer first” with “customer-first”; added “choices.” to the end.
56 replaced “consider” with “Consider”; added “.” after “counterpart”
57 replaced “for” with “For”; added “keep in mind” before “customer”
58 replaced “ask” with “Ask”; replaced “like” with “in a way”; added “.” after “asked”
59 replaced “assume” with “Assume”; added “others have” after “assume”; added “.” after “intent”
60 replaced “be kind” with “Be kind.”
61 replaced “quickly with “Quickly”; replaced “where” with “when”; replaced “was” with “is”; added “.” after “requested”
62 replaced “be punctual” with “Be punctual.”
63 replaced “end” with “End”; added “.” after “time”
64 replace “role” with “Role”; added “.” after “user”
65 replaced “don’t” with “Don’t”; added “.” after “understand”
66 replaced “developers” with “Developers”; added “.” after “docs)”
67 replaced “contributor” with “Contributor”; added “.” after “first)”
68 replaced “bugs” with “Bugs”; added “.” after “users”
69 added “Create” to the beginning; replaced “patch” with “patches”; added “.” after “deployments)”
70 replaced “confusing” with “Confusing”; deleted “,” after “helpless” added “.” after “despair”
71 replaced “error” with “Error”; added “.” after “them)”
72 replaced “help text” with “help-text”; added “.” after “them)”
73 replace “hospitality” with “Invest in hospitality.”
74 replaced “be a helper” with “Be a helper.”; replaced “mr. rogers” with “Mr. Rogers”
75 replace “think” with “Think”; added “.” after "things”
76 replace “use” with “Use”; added “.” after “actions”
77 replaced “talking” with “Talking”; added “.” after “spent”
78 replaced “embrace” with “Embrace”; added”.” after “contagious)”
79 replaced “make” with “Make”; added “.” after “meetings”
80 replaced “be” with “Be”; added “.” after “generous”
81 replaced “apply” with “Apply”; added “.” after “Fleet”
82 replaced “be our guest” with “Treat everyone as our guest.”
83 replaced  “better humanity” with “Better humanity.”
90 replaced “take responsibility” with “Take responsibility.”
91 replaced “think” with “Think”; added “.” after “owner”
92 replaced “follow” with “Follow”; added “.” after “words)”
93 replaced “own” with “Own”;  added “your” after “to”; added “.” after “mistakes”
94 replaced “understand” with “Understand”; replaced “it matters”with “our goals matter”; added “.” after “matters”; deleted “(the goals of the work you are doing)”
95 replaced “consider” with “Consider”; added “the” before “business”; added “the” before “consider”; added “.” after “maintenance)”
96 replaced “do” with “Do”; added “.” after “sometimes”
97 replaced “be responsive” with “Be responsive.”
98 replaced “respond” with “Respond”; added “.” after “moment”
99 replaced “when” with “When”; added “.” after “anyway”
100 replaced “prefer” with “Favor”;  replaced “calls to” with “over”; added “calls” after “long”; replaced “,” with “or”; added “.” after “Slack”
101 replaced “procrastination” with “Procrastination”; added “,” after “out)”
102 replaced “we” with “We”; added “.” after “together”
103 replaced “think” with “Think”; added “.” after “goals”
104 replaced “success” with “Success”; replaced “==“ with “equals”; added “.” after “customers”
105 replaced “you're” with “You're”; deleted “ -“ after “this”; added “(“ before “there’s”; added “).” after “help”
106 replaced “don’t” with “Don’t”; added “.” after “teams)”
107 replaced “be” with “be”; replaced “: “ with “ (“; added “of” after “regardless”; added “).” after “what”
108 added “Finish your work all the way before moving to something new.” to the begining; deleted “.get all the way done;”; added “(“ before “help”; added “)” after “value”
109 replaced “take” with “Take”; added “.” after “work”
110 replaced “be efficient   (your time is valuable, your work matters, and your focus is a finite resource; it matters how you spend it)” with “Be efficient with your valuable and finite time (your work matters so it matters how you spend your time).”
111 replaced “you” with “You”; added “.” after “thoughtful”
112 replaced “reread” with “Reread”; added “.” after “users”
113 replaced “take” with “Take”; added  “.” after “merit)”
114 replaced “think” with “Think”; added “.” after “principles”
115 replaced “use” with “Use”; added “.” after “is)”
116 replace “you” with “You”; added “.” after “care)”
117 replaced “better results” with “Better results.”
122 replaced “iterate” with “Iterate your work.”
123 added “Work in” before “baby”; added “.” after “steps”
124 replaced “pick” with “Pick”; added “.” after “can)”
125 replaced “think” with “Think”; added “.” after “now”
126 replaced “look” with “Look”; deleted “what if”; replaced “is” with “may be”l deleted “?” after “solution”; added “.” after “solution)”
127 replaced “move quickly” with “Move quickly.”
128 replaced “everything is in draft” with “Everything is in draft.”
129 replaced “think” with “Think”; added “so you can work quickly.” after “fast”; deleted “
130 replaced “aim” with “Aim”; added “results” after “deliver”; added “.” after “daily”
131 replaced “move” with “Move”; replace “quicker” with “faster”; added “.” after “know”
132 replaced “resist” with “Resist”; replaced “;” with “and”; added “.” after “bike-shedding”
133 added “Remember,” to the beginning; added “.” after “more”
134 replaced “focus” with “Focus”; added “.” after “time”
135 added “Go with” to the beginning; added “.” after “solutions”
136 replaced “finish” with “Finish”; added “else after “someone”; added “.” after “it”
137 replaced “keep” with “Keep”; added “.” after “life)”
138 replaced “use” with “Use”; replaced “==“ with “equals”; added “.” after “work)”
139 replaced “as” with “As”; added “.” after “Pascal)”
140 replaced “make” with “Make”; added “.” after “self-care”
141 replaced “to” with “This”; replaced “help” with “helps”; added “.” after “etc”
142 replaced “consider” with “Consider”; added “.” after “walk”
143 replaced “take” with “Take”; replaced “; “ with “ (“; added “).” after “time”
144 replaced “think” with “Think”; added “.” after “focus”
145 replaced “better focus” with “Better focus.”
151 replaced “be curious” with “Be curious.”
152 replaced “ask” with “Ask”; deleted “truly” after “to”; added “genuinely.” to the end
153 replaced “listen” with “Listen”; replaced “genuinely” with “truly”; added “.” after “criticism)”
154 replaced “see” with “See”; added “.” after “time)”
155 replaced “question” with “Question”; deleted “()” around “"why do I think this?””; added “.” after “"why do I think this?””
156 replaced “underpromise” with “Underpromise”; added “with your work.” to the end
157 replaced “quality” with “Quality”; added “.” after “anticipate”
158 replaced “be” with “Be”; added “.” after “have”
159 replaced “be” with “Be”; replaced “(“ with “and”; replaced “; “ with “(“; added “.” after “handling)”
160 replaced “prioritize” with “Prioritize”; added “the” after “Prioritize”; added “.” after “(reality)”
161 added “Don’t resist” before “being”; replaced “be” with “being”; added “and always” before “show”; added “.” after “right)”
162 added “Proceed boldly, but change your mind in the face of new evidence (“ to the beginning; replace   “(proceed boldly, but change your mind in the face of new evidence)” with “).”
163 replaced “avoid” with “Avoid”; added “the” before “sunk”; added “.” after “it)”
164 replaced “be” with “Be”; deleted “,” after “win”; added “.” after “win”)”
165 replaced “give” with “Give”; replaced “;” with “(“; added “).” after “favoritism”
166 added “Work based on” to the beginning; added “.” after “commentary”
167 replaced “speak” with “Speak”; added “.” after “computers”
168 replaced “a” with “A”; added “.” after “good”
169 replaced “when” with “When”; added “.” after “method”
170 added “This is” to the beginning; added “vital” after “especially”; deleted “or when” after “bug,”; deleted “when” after “or”; added “.” after “problem”
171 replaced “assume” with “Assume”; added “.” after “fault”
172 replaced “assume” with “Assume”; added “.” after “else”
173 replaced “better rigour” with “Better rigor.”
178 replaced “anyone” with “Anyone”; added “.” after “contribute”
179 replaced “be” with “Be”; added “.” after “approachable”
180 replaced “use small words” with “Use small words”; added “.” after “easily”
181 replaced “prioritize” with “Prioritize”; added “.” after “users”
182 replaced “avoid” with “Avoid”; added “.” after “translate”
183 replaced “welcome” with “Welcome”; added “.” after “company”
184 replaced “get” with “Get”; added “.” after “domain”
185 replaced “believe” with “Believe”; added “.” after “everyone”
186 replaced “write things down” with “Write down what you're doing.”
187 replaced “"handbook first”” with “Use the "handbook first" strategy.”
188 replaced “writing” with “Writing”; replaced “it” with “ideas”; replaced “it” with “them”; deleted “in their own”; deleted “()” around “and  timezone”; added “.” after “timezone”
189 replaced “never” with “Never”; added “.” after “bit)”
190 replaced “embrace candor” with “Embrace candor.”
191 replaced “"short toes" (don't be afraid of stepping on toes)” with “Don't be afraid of stepping on toes ("short toes”).”
192 replaced “don’t” with “Don’t”; added “.” after “interrupt)”
193 replaced “give” with “Give”; replaced “,” with “and”; added”.” after “feedback”
194 replaced “take” with “Take”; deleted “in trying “ after “initiative”;  added “.” after “consensus)”
195 replaced “communicate” with “Communicate”; added “.” after “relevant)”
196 replaced “be transparent” with “Be transparent.”
197 added “What we do is” to the beginning; added “.” after “default”
198 added “We” to the beginning; added “.” after “open”
199 added “Always” to the beginning; added “.” after “get-go)”
200 replaced “open source is forever” with “Open source is forever.”
201 replaced “better collaboration” with “Better collaboration.”

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/company.md

* Update company.md

line 107 added punctuation.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-04-14 07:22:02 +09:00
Desmi-Dizney
83ce310901
Handbook editor pass - Security - Google Workspace security (#5128)
All edits are recorded by line:

526 Replace: “secure,” with “secure”
536 Replace: “1 week” with “1-week”
542 Replace: “the use of” with “using”
546 Replace: “why” with “why,”
547 Replace: “up, .” with “up.”
553 Replace: “Enforcing” with “Implementing”
591 Replace: “workflows,” with “workflows”
593 Replace: “account” with “accounts”; Replace: “account” with “account,”
613 Replace: “on” with “by”; Delete: “as a way” before “to”
614 Replace: “on” with “by”; Replace: “allowed” with “allow”
615 Replace: “on” with “by”
616 Replace: “on” with “by”
617 Replace: “on” with “by”
618 Replace: “on” with “by”
619 Replace: “on” with “by”
620 Replace: “on” with “by”
621 Replace: “on” with “by”; Replace: “features,” with “features”; Replace: “so we can” with “to”
622 Replace: “on” with “by”; Replace: “features,” with “features”; Replace: “so we can” with “to”
623 Replace: “on” with “by”; Replace: “features,” with “features”; Replace: “so we can” with “to”
635 Replace: “separately,” with “separately”; Replace: “level,” with “level”
639 Replace: “that relate” with “related”
655 Add: “the”
656 Add: “the”
658 Add: “the”
672 Replace: “iOS,” with “iOS”
695 Replace: “impacted” with “affected”
2022-04-13 14:55:51 -05:00
Desmi-Dizney
a07c47df7b
Handbook editor pass - Security - Vulnerability management/Slack channels (#5126)
All edits are recorded by line:

736 Replace: “".” with “."”
747 Replace: “For” with “We ask for”; Delete: “: we ask” after “researchers”
761 Replace: “this way” with “like this”
779 Replace: “Github” with “GitHub”
780 Replace: “Github” with “GitHub”
781 Replace: “Github” with “GitHub”
797 Replace: “The following Slack channels are maintained by this group” with “This group maintains the following Slack channels”
2022-04-13 14:55:15 -05:00
Desmi-Dizney
1c6d0b5331
Handbook editor pass - Security - Hardware security keys (#5122)
All edits are recorded by line:

278 replaced “YubiKeys” with “We use YubiKeys because they”
296 corrected capitalization
297 corrected capitalization
298 corrected capitalization; Replaced “needed” with “needed,”
299 corrected capitalization
322 replaced “.You” with “. You”
324 added punctuation
325 added “the” after “open”
336 Replaced“key,” with “key”
344 Replaced “sites” with “sites,”; Replaced “much” with “many”
353 Replaced “the” with “your”; deleted “itself” after “phone”
354 deleted “using” after “than”
360 deleted “both” after “be”
361 Replaced “at the same time” with “simultaneously”
368 Replaced “keys” with “keys,”
371 Replaced “key,” with “key”
377 Replaced “as well as” with “and”
378 Replaced “does support” with “supports”
2022-04-13 14:53:03 -05:00
Mike McNeil
2dba083346
Handbook: Why this way? (Clarify some things) (#5100) 2022-04-13 01:44:43 -05:00
Desmi-Dizney
3aff4e8c18
Update company.md (#5063)
All edits are recorded by line:

9 added “.” to end
10 added”,” after “agents”; added “.” to end
11 added “.” to end
12 added “.” to end
13 added “.” to end
19 replaced “wider” with “broader”; deleted “from” after “contributors”; replaced “all over the world” with “worldwide”; replaced “submit” with “submits”
22 replaced “, and we” with “. We”; deleted “broadly” before “open”; replaced “business;” with “business,”
25 replaced “their” with “its”
28 replaced “certain” with “specific”; deleted “ who is” after “individual”
38 removed capitalization from “error”; added “.” to end
39 removed capitalization from “layouts”; added “.” to end
40 removed capitalization from “flows”; added “.” to end
41 removed capitalization from “interactions”; added “.” to end
42 removed capitalization from “help”; added “.” to end
43 removed capitalization from “button”; added “.” to end
44 removed capitalization from “forms”; added “.” to end
45 added “.” to end
46 added “.” to end
47 added “.” to end
51 added “we're” after “when”
58 replaced “3 week” with “3-week”
61 replaced “3 week” with “3-week”
64 replaced “4 week” with “4-week”
65 deleted “always” after “Everyone”
93 replaced “markdown” with “Markdown”;replaced “markdown” with “Markdown”
96 replaced “markdown” with “Markdown”
97 replaced “markdown” with “Markdown”
111 replaced “ they work with” with “with whom they work” to avoid ending with a preposition; deleted extra space before “Having”
116 replaced “be” with “Be”; hyphenated “customer-first”; added “.” to end
127 replaced “consider with “Consider”; added “.” to end
128 capitalized “For”
129 capitalized “Ask”; replaced “like” with”as”; added “.” to end
130 capitalized “Assume”; added “.” to end
131 capitalized “Be”; added “.” to end
132 capitalized “Quickly”; added “.” to end
133 capitalized “Be”; added “.” to end
134 capitalized “End”; added “.” to end
135 capitalized “Role”; added “.” to end
136 capitalized “Don't”; added “.” to end
137 capitalized “Developers”; added “.” to end
138 added “The” to beginning; added “.” to end
139 capitalized “Bugs”; added “.” to end
140 capitalized “Patch”; added “.” to end
141 capitalized “Confusing”; deleted “,” after “helpless”; added “.” to end
142 capitalized “Error”; added “.” to end
143 added “.” to end
144 replaced “hospitality” with “Be hospitable.” 
145 capitalized “Be”; added “.” after “helper”; replaced “mr rogers” with “Mr. Rogers”
146 capitalized “Think” added “.” to end
147 capitalized “Use” added “.” to end
148 capitalized “Talking” added “.” to end
149 capitalized “Embrace” added “.” to end
150 capitalized “Make” added “.” to end
151 capitalized “Be”; added “.” to end
152 capitalized “Apply” added “.” to end
153 capitalized “Be”; added “.” to end
154 capitalized “Better”; added “.” to end
161 capitalized and punctuated sentence
162 capitalized and punctuated sentence
163 capitalized and punctuated sentence
164 capitalized and punctuated sentence
165 capitalized and punctuated sentence
166 capitalized and punctuated sentence; added “the” before “business” and “total”
167 capitalized and punctuated sentence
168 capitalized and punctuated sentence
169 capitalized and punctuated sentence
170 capitalized and punctuated sentence
171 replaced “prefer” with “Favor”; added “.” to end
172 capitalized and punctuated sentence
173 capitalized and punctuated sentence
174 capitalized and punctuated sentence
175 capitalized and punctuated sentence; replaced “==“ with “equals”
176 deleted “-“ after “this”; added “()” around “there's a great community of people able and happy to help”
177 capitalized and punctuated sentence
178 capitalized and punctuated sentence; added “of before “who”; added “()” around “ask other contributors how you can help, regardless of who is assigned to what”
179 capitalized and punctuated sentence; deleted “;” after “done”; added “()” around “help unblock team members and other contributors to deliver value”
180 capitalized and punctuated sentence
181 capitalized and punctuated sentence
182 capitalized and punctuated sentence
183 capitalized and punctuated sentence
184 capitalized and punctuated sentence
185 capitalized and punctuated sentence
186 capitalized and punctuated sentence
187 capitalized and punctuated sentence
188 capitalized and punctuated sentence; added “your” after “Better”
193 replaced “iterate” with “Remember to iterate.”
194 added “Work in”; added “.” to end
195 capitalized and punctuated sentence
196 capitalized and punctuated sentence
197 capitalized and punctuated sentence
198 capitalized and punctuated sentence
199 capitalized and punctuated sentence
200 capitalized and punctuated sentence
201 capitalized and punctuated sentence
202 capitalized and punctuated sentence
203  capitalized and punctuated sentence; replaced “;” with “and”
204 capitalized and punctuated sentence
205 capitalized and punctuated sentence
206 added “Go for”; added “.”
207 capitalized and punctuated sentence
208 capitalized and punctuated sentence
209 capitalized and punctuated sentence; replaced “==“ with “equals”
210 added “Complete tasks” added “.” to end
211 capitalized and punctuated sentence
212 replaced “to” with “This will”; added “.” to end
213 capitalized and punctuated sentence
214 capitalized and punctuated sentence
215 capitalized and punctuated sentence
216 capitalized and punctuated sentence; added “your”
222 capitalized and punctuated sentence
223 capitalized and punctuated sentence; replaced “truly listen” with “listen truly”
224 capitalized and punctuated sentence
225 capitalized and punctuated sentence
226 capitalized and punctuated sentence
227 replaced “underpromise, overdeliver” with “Underpromise and overdeliver.”
228 capitalized and punctuated sentence
229 capitalized and punctuated sentence
230 capitalized and punctuated sentence
231 replaced “prioritize truth (reality)” with “Prioritize the truth (reality).”
232 capitalized and punctuated sentence; replaced “,” with “and”
233 added “Think”; added ”.”
234 capitalized and punctuated sentence; added “the”
235 capitalized and punctuated sentence
236 capitalized and punctuated sentence
237 added “Hold”; added “.”
238 capitalized and punctuated sentence
239 capitalized and punctuated sentence
240 capitalized and punctuated sentence
241 capitalized and punctuated sentence; added ”think like a computer”
242 capitalized and punctuated sentence
243 capitalized and punctuated sentence
244 replaced “better rigour” to “Better  your rigor.”
249 replaced “anyone can contribute” with; Anyone can contribute to Fleet.
250 capitalized and punctuated sentence
251 capitalized and punctuated sentence
252 capitalized and punctuated sentence
253 capitalized and punctuated sentence
254 capitalized and punctuated sentence
255 capitalized and punctuated sentence
256 capitalized and punctuated sentence
257 replaced “write things down” with “Write everything down.”
258 replaced "handbook first” with “Use the "handbook first" strategy.”
259 replaced “it” with “your work”;  capitalized and punctuated sentence
260 capitalized and punctuated sentence
261 capitalized and punctuated sentence
262 added “Have”; deleted “()”; added “.”
263 capitalized and punctuated sentence
264 capitalized and punctuated sentence; replaced “,” with “and”
265 capitalized and punctuated sentence; added “a” after “consensus”
266 capitalized and punctuated sentence
267 capitalized and punctuated sentence
268 added “Everything we do is”; added “.”
269 added “We”; added “.”
270 capitalized and punctuated sentence
271 capitalized and punctuated sentence
272  capitalized and punctuated sentence; added “your”
2022-04-13 15:09:26 +09:00
Charlie Chance
4963d08a24
Sightseeing Tour Update people.md (#5059)
* Update people.md

Added Sightseeing tour from https://github.com/fleetdm/fleet/issues/4372
Calendly link in progress.

* Update people.md

All edits are recorded by line:

266 added “, after “call”; replaced “which” with “that”
268 replaced “Github” with “GitHub”

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-11 17:57:58 -05:00
Charlie Chance
8db219db9b
Handbook Ritual Workiversaries (#4978)
* Handbook Ritual Workversaries 

Moved Slack channels heading down and added a ritual heading for "Workversaries."
Added a description line. 
Added two lines summarizing the ritual.

* Update people.md

* Revised edits

Line 270 Changed Workversaries to Workiversaries
Line 274 traded out the list for a sentence summary of the Ritual. 

Should reference to Mike be they/them or he/him in this context?

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-04-11 17:24:01 -05:00
Eric
3156725020
Handbook: update onboarding process (#4979)
* update onboarding section

* Update people.md

* Update people.md

* Update people.md

All edits are recorded by line:

187 added “a” before “copy”; deleted “,” after “scenarios”
213 replaced “into” with “to”
215 replaced “for” with “For”; replaced “members” with “member’s”
216 replaced “an agreement is signed and stored” with “signing and storing an”; replaced “If” with “Eric will reach out to them if”; deleted “, Eric will reach out to them” after “employee”
218 added “usually” after “can”; deleted “Usually.” after “gusto”
220 replaced “the information about the new hire is confirmed by Eric,” with “Eric confirms the information about the new hire”; deleted “,” after “information”
223 added “to” after “out”; replace “prefered” with “preferred”; deleted “,” after “card”
225 replaced “purcahsed” with “purchased’
229 replaced “members” with “member’s”; deleted “,” after “Slack”; added “,” after “member”
231 replaced “Github” with “GitHub”; replaced “out” with “on”

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-08 12:30:36 -05:00
Mike Thomas
5611cce6f0
Prepared Brand page for new blockquotes (#5012)
Updated existing use of blockquotes in preparation for the new styling. See https://github.com/fleetdm/fleet/pull/5009
2022-04-08 17:08:36 +09:00
Charlie Chance
e675afc6cb
Equity verbage (#5010)
Changed "percentage of equity" to "number of shares".
2022-04-07 18:30:10 -06:00
Eric
7c29e224e8
Handbook: add section about onboarding and onboarding calls (#4980)
* add section about onboarding and

* Update people.md

All edits are recorded by line:

227 replace “out” with “on”; replaced “that” with “they”
229 replaced “important” with “essential”; deleted “a” before “good”; deleted “that” before “they”; replaced “like they take seriously” with “is necessary”; added “a” before “review”
223 added “,” after “screen”
235 replaced “Make” with “make”, added “.” after “quickly”
236 replaced “Make” with “make”, added “.” after “quickly
237 replaced “Make” with “make”, added “.” after “mean”
238 replaced “Make” with “make”, added “.” after “markdown”
239 replaced “Talk” with “talk”; added “.” after “calendar”
240 replaced “Give” with “give”; added “.” after “folder”

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-07 18:05:52 -05:00
Eric
1238750856
Handbook: add information about reimbursements (#5007)
* add reimbursements section

* Update people.md
2022-04-07 15:02:03 -05:00
Desmi-Dizney
045f7d3b47
Why this way?" #4821 (#4894)
* Update people.md

Things new and old employees should know

Why do we wireframe first?

- Wireframing is called “drafting” at Fleet and is done in Figma.
- Anyone can make a wireframe suggestion, and wireframes are easy to contribute without being code literate.
- Drafting is completed for each change.
- It can be thrown away after changes. Coding first leaves verbiage that is difficult to update, if it ever gets done at all.
- It allows you to simplify the creation and testing of error messages.
- Iterating in wireframes first lets us do all this for:
    - Error messages
    - Layouts
    - Flows
    - Interactions
    - Help text
    - Button text
    - Forms
    - URLs
    - API parameters
    - API response data…and more

Why mono repo?

- One repo keeps all of the relevant work in one place. The only exception is when working on something confidential.
- One repo means that there is less to get lost.
- One repo pools GitHub stars to reflect Fleet’s actual presence better.

Why organize work in team-based kanban boards?

- Kanban boards provide a uniform layout across all teams where anyone in the company can look to see what other teams are working on and have coming up.
- The different columns on the boards allow us to create a game plan for our to-do list for each 3 week iteration.
- These boards allow anyone in the world to contribute.

Why 3 week cadence?

- Fleet product is released every 3 weeks so everyone in the company is synced up to this same schedule.
- Other companies use a 4 week release cycle but at Fleet, we like to move a little faster so we can get more done.
- Everyone always knows when the new release is so they also know when their work is due.

Why agile?

- See: https://agilemanifesto.org/
- Collaborating and pushing for the next release creates the best product and culture.

Our values and mission.

- See: https://fleetdm.com/handbook/company

Why the emphasis on training?

- Investing in people makes them better and faster contributors.
- Creating a culture of helping others results in people feeling more comfortable and confident even if they aren’t familiar with osquery.
- A sharp focus on training means things are written down.

Why handbook-first strategy?

- Watch: https://www.youtube.com/watch?v=aZrK8AQM8Ro
- For more details see: https://about.gitlab.com/company/culture/all-remote/handbook-first-documentation/
- Documenting in the handbook allows Fleet to scale up and retain knowledge for consistency.

Why not continuously generate REST API docs from javadoc-style code comments?

- It looks cheap. Those using open API still are embarrassed by their docs.
- Generated documentation via tools like Swagger/OpenAPI have a tendency to get out of date and becomes harder to fix to make it up to date.
- There is less control over how to add annotations to the doc.
- It has less visibility/ accessibility/ modifiability for people without Golang coding experience.
- Fully integrating with swagger's format sufficiently to document everything involves more people on the team learning about the intricacies of swagger (instead of editing markdown that looks like any other markdown in the docs/website)).
- Autogenerating docs is not the only way to make sure docs accurately reflect the API.
- Generated docs become just as out of date as handmade docs, except since they are generated makes them more difficult to edit and therefore gated/siloed. Adaptability is efficient.
- Using markdown allows anyone to edit our docs.
- Replacing markdown files with code comments makes API reference docs harder to locate and edit.


I also removed "." from "### Purchasing a company-issued device" on line 120.

* Update people.md

39 replaced “employees with “team members”
79, 84, 94, 95 updated to a Markdown link

* Update company.md

All edits are recorded by line:

Lines 30- 97 added "Things new and old team members should know" section.

* Update people.md

Removed all edits
2022-04-07 10:25:56 -05:00
Mike McNeil
cda5246bd0
Handbook: typofix + normalize (#4965)
- fix typo
- use sentence case in headings (see https://fleetdm.com/handbook/brand#how-to-write-headings-subheadings)
- move "Slack channels" section back to the very bottom, to match other handbook pages
2022-04-07 10:01:27 -04:00
Mike McNeil
03335819d5
Handbook: Add channels, simplify table formatting (#4962)
Handbook: Add channels, make md table formatting easier
2022-04-07 13:53:15 +09:00
Mike McNeil
3d8a994af4
Handbook: Add #help-tines channel (#4968) 2022-04-06 13:07:22 -04:00
Guillaume Ross
b3f0c9462c
Adding hardware security key guide (#4940)
* Adding hardware security key guide

* Update security.md

Finish sentence...

* Update security.md

Fixed Slack channel names

* Update README.md

Added section to README

* Update security.md

Edited 2FA table + removed info about Titan key since we've picked our model

* Update security.md

All edits are recorded by line:

272 replaced “,” with “.”; deleted “or” before “ask”; added “If you do not have a company card” before “ask”
273 deleted “you” after “get”; deleted “ if you do not have a company card” after “one”
317 added “.” to the end
322 added space before “You”
324 added “.” to the end
336 deleted “,” after “key”
344 added “,” after “sites”; replaced “much” with “many”; replaced “, “ with “ (“
345 added “)” after “keys”
352 replaced “When doing this, you” with “You”
353 replaced “itself” with “when doing this”
354 replaced “the” with “The”
355 deleted “using” after “than”
360 replaced “that being said,” with “Stay mindful that”
365 replaced “IF” with “If”
368 added “,” after “keys”
370 replaced “are” with “find yourself”
371 replaced “You” with “Fleet”; deleted “be” after “will”; replaced “provided” with “provide”; deleted “,” after “key”
378 replaced “does support” with “supports”
379 replaced “to” with “that”
526 added “.” after “YubiKeys”
545 replaced “Privileged” with “Fleet configures privileged”; deleted “ are configured” before “with” 
546 replaced “,” with “.”; replaced “which” with “This”; replaced “prevent” with “prevents”
547 replaced “setting” with “set”
548 deleted “, as well as the model we use and why”

* Update security.md

Fixed as per @zwass comments!

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-06 10:09:52 -06:00
Reed Haynes
2662a02115
Add external link design convention (#4916)
Fixed small spelling and copy issues.
2022-04-06 10:49:28 -05:00
Mike McNeil
f984d5b434
Handbook: Modifying an event organized by someone else (#4959) 2022-04-06 10:12:14 -05:00
Mike McNeil
81b8bbe2df
Handbook: Remove links to dept boilerplate + add company-wide channels (#4963)
* Handbook: Remove links to dept boilerplate

* Handbook: Add slack channels
2022-04-05 21:07:10 -05:00
Tony Gauda
20040834fe
Update people.md (#4909)
* Update people.md

Updating DRI for documentation quality

* Update people.md

updated!

* Update people.md

Fixed first name
2022-04-06 10:56:44 +09:00
Mike McNeil
75ae7c2ada
Handbook: Rearrange top-level page links to emphasize pages most relevant to the general public (#4961) 2022-04-05 20:24:44 -05:00
Charlie Chance
d7505b4665
Ritual Heading with OKR planning subheading (#4861)
* Ritual Heading with OKR planning subheading

Proposing to add the ritual heading to handbook/people in line with [https://github.com/fleetdm/confidential/issues/1013] and [https://github.com/fleetdm/fleet/issues/4671].

cc: @hollidayn

* Ritual update

Added OKR planning context and ritual steps to "Ritual" section of handbook.

* Move ritual section above Slack channels

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-04-04 17:19:54 -06:00
Mike Thomas
50de021636
Handbook - email blast instructions (#4922)
Updated email blast instructions in handbook.
2022-04-04 16:12:12 -05:00
Tony Gauda
5163c40466
Update customers.md (#4910)
Added documentation update process
2022-04-01 15:12:36 -04:00
Tim Kern
c9194eeac3
Simplified community contributions section (#4844)
* Simplified community contributions section

Simplified to 8th grade reading level from 10th+ and to 314 words from 349 words

* Update community.md

All edits are recorded by line:
197 added “,” after “change”
198 added “,” after “Also’; added “,” after “Usually”
199 added “,” after “needs”; added “a” before “changes”
200 added “,” after “Next”
206 replaced “Merges for minor documentation updates or bug fixes are usually done by the Fleet team.” with “The Fleet team usually does Merges for minor documentation updates or bug fixes”

* Revised simplified community contributions section

Added Mike and Desmi's changes

* Update community.md

All edits are recorded by line:
206 replaced “The Fleet team usually does Merges for minor documentation updates or bug fixes “ with Everyone can contribute bug fixes and improvements to the documentation, whether or not they work for Fleet.

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-04-01 14:03:49 -05:00
Noah Talerman
00479974c9
Product handbook: Add link to Q2 OKRs and update Q1 objectives (#4897)
- Add link to Q2 OKRs
- Update Q1 objectives with "hit/miss"
2022-04-01 12:02:17 -04:00
Desmi-Dizney
66aa32ca41
Added bullet point list. (#4353)
* Added bullet point list.

* Update customers.md

All edits are recorded by line:
16 replaced “Team” with “team”; replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
17 replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
2022-03-31 09:46:27 -04:00
Mike McNeil
0f14e918a2
Handbook: Typofix (#4870)
whoops, introduced by me when table-ifying all of these
2022-03-29 21:50:32 -05:00
Mike McNeil
bad53daf60
Handbook: dedupe w/ shared explanation about Slack channels (#4869) 2022-03-29 18:41:25 -05:00
Mike McNeil
03a300da2a
Handbook: add #help-public-relations (+dedupe content) (#4868)
takes advantage of https://github.com/fleetdm/fleet/pull/4867
2022-03-29 18:05:03 -05:00
Mike McNeil
3ae94a0ac9
Handbook: Dedupe handbook content (#4867) 2022-03-29 17:59:51 -05:00
Mike McNeil
7d6cb326c9
Handbook: Doing an email blast (#4854)
* Handbook: Doing an email blast

* update Slack channels link

Co-authored-by: Eric <eashaw@sailsjs.com>
2022-03-28 22:20:35 -05:00
Mike McNeil
de280a4788
Handbook: Move 5xx-handling instructions to digital experience page (#4853)
* Move 5xx-handling instructions to digital experience page

* Update brand.md
2022-03-28 20:46:25 -05:00
Tim Kern
4a8fcb115c
Added Section on Optimizing Conversions (#4822)
* Added Section on Optimizing Conversions

This PR is related to this issue- https://github.com/fleetdm/confidential/issues/1006.

* Updated new section on optimizing conversions (#4831)

Changed heading from title to sentence case, and revised description with Mike's changes

* Update brand.md

All edits are recorded by line:
99 added “,” after “Usually”

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-28 16:52:39 -05:00
Tim Kern
8c07e17387
Added DRI for #help-promote (#4845)
Changed to Tim Kern
2022-03-28 13:41:46 -05:00
Michal Nicpon
6697c57b5d
add on-call script (#4781) 2022-03-28 10:00:33 -06:00
eashaw
e783b115a8
update handbook index, remove growth redirect (#4823) 2022-03-25 20:57:54 -05:00
Noah Talerman
4e3c998a26
Add direct link to create template copies (#4723) 2022-03-25 19:47:38 -05:00
Katheryn Satterlee
723b0e2dc8
Adding Growth handbook page (#4803)
* Adding Growth handbook page

* Add context to team description

@timmy-k Added the change you requested. No need to submit a new PR!

* Update growth.md

All edits are recorded by line:
30 replaced “has been” with “is”; deleted “it needs to be“ before “deliver”; replaced “delivered’ with “deliver”; added “it” after “deliver”
41 deleted “please” before “ensure”; replaced “has been” with “is”
50 replaced “can” with “is”; deleted “be” before “used”; added “and” before “software”; replace “,” with “.” after software; replaced and with “It can”; added “monitor” before “EDR”

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-25 15:50:37 -05:00
Mike McNeil
b073678268
Handbook: sentence case (#4808) 2022-03-25 14:10:30 -05:00
Guillaume Ross
7638498e3d
Fix broken link in README.md (#4763)
Since headings from markdown in the handbook have snake-case IDs, GitHub becomes git-hub.
2022-03-23 10:36:17 -04:00
Guillaume Ross
c16ad0d693
Update README.md (#4747)
* Update README.md

Github security link was not pointing to the right place in the security page

* Update README.md

Extra hyphen removed

* Update README.md

Adding file extension BACK.  How many commits will I need to fix a link??
2022-03-22 17:30:13 -04:00
Mike McNeil
d92a777581
Handbook: put Slack channels last (#4668) 2022-03-22 16:23:37 -05:00
Guillaume Ross
e2b0674286
Add GitHub security guide (#4665)
* Adding GitHub security guide

* Update security.md

All edits are recorded by line:
273-275 reworded for clarity.
299 reworded to “Selecting Write provides the perfect balance!”
312 deleted “,” after “discussions”
313 deleted “want to“
317 replaced “into to” with “in too”; deleted “,” after “places”; added hyphen to “security-related”
322 deleted “,” after “configure”
340 replaced “had a need for” with “needed”
345 added “,” after “workflows”

* ccccccujudggihredvcugfctdteubbiteignjjjrfndh

* removedyubisneeze

* Update security.md

I removed the hyphen’s from “open source” in this section. Though the hyphen is correct Mike T. told me it’s a Mike McNeil preference.

All edits are recorded by line:
258 deleted “,” after ”running”
265 replace “as” with “so”; replaced “device” with device's OS “device's OS”
269 replaced “We need to host and collaborate on code as a company making open-source software!” with “Since Fleet makes open source software, we need to host and collaborate on code.”
273 deleted “-“ from “open source’
287 replaced “was” with “were”
290 deleted “:” after “enable”; added italics to “Require two-factor authentication”
293 removed”-“ from “open source”; added “If you can imagine,”
309 added italics to “Write”
326 deleted”,” after “discussions”

* Update security.md

Added a link in the macOS section to point to a blog post on the topic, and finished GitHub security section draft.

* Update security.md

Fixed broken italic

* Update security.md

All edits are recorded by line:
261 deleted “,” after “default”; added “the” before “performance”
262 added “from having”

* Update security.md

All edits are recorded by line:
270 replaced “,” with “;”
274 added “,” after “source”
311 deleted “.” after “creation”; added “,” after “eventually”
313 replaced “be sure” with “ensure”; added “,” after “handbook”
321 added “,” after “example”
327 replaced “it” with “them”
346 added “a pull request”
348 added “a” before “linear”
351 replaced “We have need this” with “We do not have a need this”
377 deleted”,” after “actions”
378 added “,” after “privileges”
384 added “,” after “repositories”

* Update security.md

Made Dependabot explanation clearer

* Update security.md

Removed an extra `that`

* Update security.md

It's dependa*b*ot not dependaot!

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-22 17:13:53 -04:00
Andrew Baker
06d4950a42
Handbook sponsorship process (#4624)
* Handbook sponsorship process

* Update community.md

Edits recorded by line:
241 added "to" before "expose
242 reworded to make more concise
244 deleted "," after "opportunity"
257 replaced ",." with ","

* Update community.md

* Update community.md

Fixed sentence casing and also added clarity to roles responsible for approving and signing off on sponsorships.

* Update community.md

Edits recorded by line:
244 replaced "has been" with "are"
245 added "."
249 added "."
257 replaced "have been" with "are"

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-21 10:25:24 -05:00
Mike McNeil
c8b7ea64bf
Handbook: Mike == DRI of #oooh-automation (#4651) 2022-03-18 12:45:38 -05:00
Mike McNeil
60620b840b
Handbook: Please use sentence case (#4690) 2022-03-18 11:54:14 -05:00
Mike McNeil
0b4b059e26
handbook: add #g-security slack channel (#4683) 2022-03-18 09:01:06 -04:00
eashaw
3e07f4a626
Update customer handbook headings and formatting (#4612)
* update headings, add newlines

* Update customers.md
2022-03-16 10:00:31 -05:00
eashaw
2e4a563792
Handbook - Add markdown section (#4607)
* add markdown section

* Update community.md

* Update community.md

Edits recorded by line:
34 replaced "inline," with "in line"
58 replaced "Makrdown" with "Markdown"
63 replaced "linebreak" with "line break"; replaced "newline" with "new line"; replaced "important" with vital"; replaced "newlines" with "new lines"; deleted "," after "otherwise"
78 replaced "newline" with "new line"; replaced"linebreak" with "line break"; replaced "newline" with "new line"
85 new line added
86 ended with ":"
136 replaced “easily” with “quickly”; deleted "," after "headings"
148 deleted"be "; replaced "transformed" with "transform"
153 reworded for clarity
161 added "always" before "check"
174 added " ' ' " to "pageOrderInSection"
249 deleted "," after "issue"
257 added "," after "changes"
258 deleted " it"

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-15 18:59:16 -05:00
CharlotteChance
d3019753c0
Update for missed Zoom meetings (#4601)
This is a request to add language/process for zoom meeting etiquette with customers that missed a meeting/call.
2022-03-15 12:38:51 -04:00
eashaw
801d38fbfd
update zoom section (#4588) 2022-03-14 16:14:32 -05:00
Noah Talerman
7f521f66eb
Update DRIs (#4584)
- Add "Ticket movement..." and "Lead engineering standup..." DRIs
  - The new "Ticket movement..." DRI absorbs the "Escaped work" and "Ticket quality" responsibilities.
2022-03-14 17:09:18 -04:00
Mike McNeil
44bf058766
Handbook: corniness-- (#4564) 2022-03-10 21:07:32 -06:00
Mike McNeil
9eef6573e4
Handbook: prioritize mission (#4563) 2022-03-10 21:04:21 -06:00
Mike McNeil
9ab768f1ea
Handbook: Traditional vs freestyle (#4552)
Table the label, wear your own name
2022-03-10 17:34:39 -06:00
Tony Gauda
a6ae14693f
Customer change credit card number (#4549) 2022-03-10 12:19:32 -05:00
Reed Haynes
edf5d868df
Update product.md (#4500)
Document expected behavior for "enter/return" key for forms in the Fleet UI
2022-03-10 11:14:39 -06:00
Guillaume Ross
8e925a95c3
Update product.md (#4532)
* Update product.md

Adding link to the competitors document.

* Update README.md

Adding link from main handbook page to new section in product.

* Update README.md

Fixed an oops
2022-03-10 10:56:52 -05:00
Zach Wasserman
b6ef064f20
Document engineering oncall handoff (#3983)
* Document engineering oncall handoff

* Update engineering.md

I fixed the three links on line 116.

* Update engineering.md

Recorded by line:
29 added "be" after "cannot"
32 added "the" after "and"; replaced "." with ":"
34 replaced "Get" with "Become"
40 added "," after "requests"
58 added hyphen to "follow_up"
60 capitalized "What"
61 replaced "has" with "have"
66 replaced "the" with "that"; added hyphen to "question-asking"
68 added hyphen to "follow-up", capitalized "Why?"
70 added hyphen to "follow-up"
81 deleted comma after "themselves"; added comma after "speed"
108 replaced "label" with "labels"
122 hyphenated "on-call"
124 hyphenated "on-call"
126 hyphenated "on-call"
129 removed space in "Handoff"; hyphenated "on-call"
130 hyphenated "on-call"
131 hyphenated "on-call"
132 hyphenated "on-call"
133 hyphenated "on-call"
134 Corrected spelling of "judgment"; reoved space from "handoff"

* update faq links

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-10 09:11:12 +00:00
Mike McNeil
8bf627a930
Handbook: Zach and Mike update the values (#4542) 2022-03-09 18:25:06 -06:00
Mike McNeil
6d2d38301b
Handbook: Mike and Zach tweak mission language (#4528) 2022-03-08 19:00:17 -06:00
eashaw
f53e635912
add slack directory to handbook pages (#4513)
* add slack directory section and index links

* slack directory -> slack channels, update DRIs
2022-03-08 17:17:22 -06:00
eashaw
31073b8228
Fix table on Security.md (#4517)
Removed a pipe character that was adding an extra column to a table on fleetdm.com
2022-03-08 15:55:47 -06:00
Luke Heath
52db2812be
Remove Printful link (#4502) 2022-03-07 13:43:00 -06:00
Mike McNeil
6a5c033316
Handbook: dedupe (#4491) 2022-03-05 12:48:45 -06:00
Andrew Baker
8d34ffb012
Update community.md (#4414)
* Update community.md

Added to "Posting on social media as Fleet"

* Update community.md

Recorded by line:
34 deleted "to do so"
42 added "," after "drafted"
61 moved "easily"
63 reworded
81 deleted "that is"
86 replaced "in which" with "when"
102 replaced "large" with "significant"
107 replaced "a user" with "users"; added "user interface" for clarity; replaced ", but" with ". Still"
110 removed "()" from "Screenshots can get out of date quickly as UIs change."
113 removed "and beyond"; removed "that" after "make sure"
116 replaced "url" with "URL"
124 added "is" before "written"
126 corrected spelling for "specified"
154 deleted "," after "story"
158 deleted quotes around "think"
167 deleted "," after "(within 1 business day)"
174 replaced "Issue" with "issue"
177 replaced "get" with "make"; replaced "quality" with "content"
178 added "to" after "changes"
179 added "," after "Usually"
180 added "," after "customers)"
182-183 reworded to "After reviewing a PR and addressing all necessary changes any Fleet team member may merge a" 
183  reworded to "community it."
184 corrected spelling of "judgment"
185 replaced "Folks" with "Those"
191 replaced "small" with "minor"; corrected "bug fix"; deleted "," after "acceptable"
192 added (SQL) for clarity
193 shifted "the" down; added "are" before "attributed"; corrected spelling of "judgment"
210 replaced "feel" with "Feel"

* Update community.md

Updating printful link

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-03-05 04:04:15 -06:00
Mike McNeil
86a9c65064
Handbook: deduce sentence (#4489) 2022-03-05 02:08:06 -06:00
Mike McNeil
a7b0ed4fb0
Handbook: fix a few stray miscategoried bullets (#4488) 2022-03-05 01:35:27 -06:00
Mike McNeil
b972b35e7d
Handbook: Now up to 8 timezones (#4487) 2022-03-05 00:22:19 -06:00
Mike McNeil
a87cb1cd79
Handbook: Define open core (#4486) 2022-03-05 00:19:21 -06:00
Mike McNeil
70056eb996
Handbook: incorporate feedback from team conversations in late 2021 (#4484)
* Handbook: incorporate feedback from team conversations in late 2021

* incorporate Ben/Martin/Noah/Tony feedback

* Update company.md

* reorganize some of the new ideas to be easier to read (#4485)

* more cleanup

* Update company.md

* Update company.md
2022-03-05 00:00:27 -06:00
Mike McNeil
3840052ac2
apply the OG values (#4483)
apply the OG values: 766ccb8d35/handbook/company.md (values)

Left some commented out for now to shoot for having fewer words
2022-03-04 20:55:06 -06:00
Mike McNeil
50e034e395
capitalization (#4482) 2022-03-04 20:22:32 -06:00
Luke Heath
fbd63c6210
Fix masthead avatar so that gravatar image displays (#4443) 2022-03-03 16:05:54 -06:00
Mike Thomas
455033476f
mike-t-handbook-patch (#4371)
* mike-t-handbook-patch

• Added Fleet swag process to handbook

* Update community.md

Recorded by line:
3 SUGGESTION: Was "open-core" meant to be "open-source"?
49 Reworded sentence for clarity.
51 Added quotes to "-" and "_".

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-02-28 14:52:58 -05:00
Mike McNeil
d69f50c106
Update customers.md (#4366) 2022-02-28 12:07:26 -05:00
Mike McNeil
c50bfee5d1
Handbook: reduce # of top level bullets (#4383) 2022-02-27 19:09:43 -06:00
Mike McNeil
0889edaed9
Handbook: 🔴 not everyone has legs (#4382) 2022-02-27 15:58:26 -06:00
Mike McNeil
e891c4711e
Handbook: a touch more color + fix indentation and emphasize “all remote” so candidates see it clearly (#4380) 2022-02-27 14:58:56 -06:00
Mike McNeil
7e1fc5309b
Handbook: add a little color (#4379) 2022-02-27 13:11:31 -06:00
Mike McNeil
5d7d9fee0a
Handbook: Fix formatting issue due to HTML comment in markdown (#4378) 2022-02-27 03:44:05 -06:00
Mike McNeil
2e1f2445e5
Handbook: One more reorg for the /company page (#4377)
* Handbook: One more organization pass

* Update company.md
2022-02-27 03:39:30 -06:00
Mike McNeil
3a2bfe7145
Handbook: recategorize values (#4376)
(there were some leftover principles that were in weird places from when these were reorganized)
2022-02-27 03:01:32 -06:00
Mike McNeil
dabbadd284
Add preamble to values, emphasize customer first (#4374) 2022-02-27 02:26:04 -06:00
eashaw
7f69570528
Add zoom section to Fleet handbook (#4359)
* add zoom section

* Update people.md

* Update handbook/people.md

* Update handbook/people.md

* Update people.md

Recorded by markdown line #
7 "aspect" replaced with "element"
9 deleted comma after "responsible"
40 deleted "own"
46 fixed grammar, punctuation, and wording
52 capitalized "Eashaw"
79 replaced "around the world" with "worldwide"
85 capitalized "Or"
89 deleted comma after"covered", added "the" before "office"
98 deleted comma after "talk", removed hyphen from "open source", deleted "Why not", changed punctuation from"?" to ".", changed "in to" to "into"
99 reworded to simplify reading
100 deleted hyphen from "all remote"
107 added comma after "Calendar"
109 added comma after "invited"
116 deleted comma after "Calendar", added comma after "PTO"
117 added "a" before "time"
141 corrected spelling for "calendar"
209 deleted "the" before "Pilot.co"
211 added ":" after "contractors"
220 deleted comma after "name"

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-02-25 13:26:07 -06:00
Guillaume Ross
b246ae0abf
Update security.md (#4364)
Adding a carriage return before the 2FA table, as the Fleet website requires that for tables to render. Removed the bold heading before and made it simpler as well.
2022-02-25 12:19:02 -05:00
Guillaume Ross
f4385a46b9
Adding draft Google Workspace guide (#4277)
* Adding draft Google Workspace guide

Draft Google Workspace guide with our current setup + modification to the vulnerability management section.

* Accidental CR

Removed accidental CR

* Adding link to new section in readme

* Update security.md

Added something about vulnerability exceptions

* Update security.md

Adjusted to explain we set all Google services to restricted

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update security.md

Added two of Mike T's suggestions!

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Apply suggestions from code review

Committing Mike's suggestions.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update security.md

As per Mike's comments

* Minor grammar and punctuation edits.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-02-25 12:17:46 +09:00
eashaw
267a670eb2
Document Zapier and DocuSign integration in handbook (#4315)
* add zapier + docusign section

* Update people.md

* adjust formatting
2022-02-25 11:19:37 +09:00
Mike McNeil
336b4017cd
Start with empathy (#4358) 2022-02-24 19:21:28 -06:00
eashaw
0af5e161d0
Remove numbers from documentation filenames in Fleet repo (#4313)
* Renaming files and a lot of find and replace

* pageRank meta tags, sorting by page rank

* reranking

* removing numbers

* revert changing links that are locked to a commit

* update metatag name, uncomment github contributers

* Update basic-documentation.page.js

* revert link change

* more explicit errors, change pageOrderInSection numbers, updated sort

* Update build-static-content.js

* update comment

* update handbook link

* handbook entry

* update sort

* update changelog doc links to use fleetdm.com

* move standard query library back to old location, update links/references to location

* revert unintentional link changes

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-02-23 12:17:55 -06:00
Tomas Touceda
4b9d427176
Improve documentation vulnerability pipeline (#4264)
* Improve documentation for how we do vulnerability processing

* Add mermaid diagrams

* Mermaid, next try

* Change style of once an hour node

* Improve collection diagram

* Improve readability of diagrams

* Improve flow charts

* Update broken link
2022-02-22 14:01:16 -03:00
eashaw
93b50c3787
Add support for mermaid diagrams to fleetdm.com/docs (#4288)
* Add mermaid.js, remove mermaid codeblocks from <pre> tags, styles

* add custom codeblock renderer, remove jquery unwrapping, hide mermaid blocks until fully rendered

* update comment

* layout update

* Add section to the handbook about mermaid code blocks, add mermaid styles to handbook

* Update handbook/community.md

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-02-22 21:49:34 +09:00
Noah Talerman
28c3434164
Add Q1 2022 product objectives to handbook (#4312)
- Add Q1 2022 product objectives
- Add first pass at Fleet's overarching job to be done
2022-02-21 15:22:40 -05:00
Mike Thomas
4326b6ea12
Update README.md (#4286)
Fixed a bad link
2022-02-18 12:25:09 -06:00
eashaw
b95ac30b19
Update time off section in Handbook (#4285)
* expand time off section

* update index
2022-02-18 10:52:26 +09:00
Mike Thomas
3699981abc
updated index link (#4073) 2022-02-17 14:49:29 -06:00
Guillaume Ross
fca2bb6d1e
[4196] Adding vulnerability management information (#4197)
* [4196] Adding vulnerability management information

This was planned to be published soon, but we have demand for it so decided to get it done this week!

* added line break to README.md

Added a line break between headings in security section of index.

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
2022-02-17 08:47:02 -05:00
Guillaume Ross
80daf9fc02
Adding note about coordinated disclosure (#4007)
* Adding note about coordinated disclosure

@mike-j-thomas Not sure exactly *where* in the document I should've put this. If you have 5 minutes to comment on this PR I'll adjust it!

* Updated as per Mike's comments

Put in the right section and updated

* Update brand.md

* Update handbook/brand.md

* Update brand.md

Re-added Guillaume's previous suggestion to voice and tone guidelines.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
2022-02-17 19:16:58 +09:00
eashaw
0a59adc2dd
Handbook company issued devices (#4204)
* company issued device

* Update people.md
2022-02-17 17:01:44 +09:00
Mike McNeil
0cc954b722
nit: security handbook (assume positive intent) (#4229) 2022-02-16 12:32:34 -06:00
Mike McNeil
57d9546081
apostrophe (#4181) 2022-02-14 12:01:13 -06:00
eashaw
7a5694c15c
Add performance feedback section to the handbook (#4178)
* performance feedback

* sentence case
2022-02-11 19:54:16 -06:00
eashaw
9af92b23aa
Update links to documentation (#4163)
* update links to documentation

* revert .sailsrc change

* fix broken link
2022-02-10 19:26:18 -06:00
Mike McNeil
d801f2bae6
define "security benefit is significant" (#4134) 2022-02-09 16:51:20 -06:00
Mike McNeil
01f47c89dc
Remove stray parenthesis and stick note in callout box (#4133) 2022-02-09 16:39:51 -06:00
Andrew Baker
f855e45089
Update community.md (#4065)
* Update community.md

* Update community.md
2022-02-09 15:37:27 +09:00
Mike McNeil
a311abc24b
technically… not always (#4079) 2022-02-08 16:19:21 -06:00
Mike Thomas
8a8f29ab6a
Handbook - Brand and Community update (#4044)
* Brand and community handbook update

• Re-arranged # brand section
• Added section about correct Fleet name usage
• Added link to /logos
• Updated press release boilerplate text
• Added press release boilerplate to # community section
• De-duped press release boilerplate on /logos
• Increased <p> line-height site-wide to improve readability.

* Add "Brand resources" to Readme.md

* Update handbook/brand.md

* Add bottom padding to logos page
2022-02-07 14:20:34 -06:00
eashaw
1ad6a6cd02
Handbook - Add time off (#4021)
* Update people.md

* add link to handbook index
2022-02-07 14:17:45 -06:00
Mike McNeil
4cb23ea586
move info about maintaining docs under "community" (#3998)
* move info about maintaining docs under "community"

* Update community.md

* Update README.md
2022-02-03 15:14:23 -06:00
Mike McNeil
142684ccd6
Remove extra heading + add a couple links (#3999) 2022-02-02 20:32:10 -06:00
Mike Thomas
0195280315
Updated DRI table (#3973) 2022-02-02 16:39:12 -06:00
eashaw
ab8cb8ceb5
Add people ops section to Fleet handbook (#3896)
* Create operations.md

* link to operations page, draft of operations page

* Update operations.md

* Update operations.md

* Update operations.md

* Update operations.md

* Apply suggestions from code review

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* move new section to people page, delete operations page

* Update people.md

* update gusto link to fix test

* Update people.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-02-01 10:31:53 -06:00
Mike McNeil
ae3880d94d
add runbook section (#3926) 2022-01-31 16:28:08 -05:00
Mike McNeil
ea8f17488f
security handbook tweaks (#3930)
* “employee” => “contributor”  +

* Adding myself as contributor

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>
2022-01-31 10:49:53 -06:00
Guillaume Ross
a47f2f9d59
Add security section (#3853)
* Creating Security Section

Adding draft of laptop security configuration as well.

* Adding detailed versions

Adding more information about each setting we are adding. Will continue and merge only when the full draft is complete.

* Added all settings from draft policy

Should be all content for macOS. Will add Chrome hardening, clean-up and be ready to merge.

* Added missing benefit to DoH + warning for on-prem

* Fixed typos, added osquery, added chrome

* Apply suggestions from code review

Commit most of Mike's suggestions!

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Apply suggestions from code review

Adding one of Mike's suggestions I had missed.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Updates from PR

Applying some more of Mike's suggestions and fixing a few more on my own.

* Security section

Creating security section in README

* Update handbook/security.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-01-29 11:54:59 +09:00
Mike McNeil
c98b9f2488
Update company.md (#3929) 2022-01-28 19:05:24 -06:00
Tony Gauda
02007e104e
Production Incidents 2022-01-28 11:59:40 -05:00
Tony Gauda
3807463cbe
Incident Postmortems 2022-01-28 10:57:47 -05:00
Mike McNeil
99468ff477
use small words (#3910) 2022-01-27 19:25:29 -06:00
Mike Thomas
98b59f9b1b
renamed growth section in handbook (#3909)
Renamed "Growth" section to "Brand".
2022-01-27 18:59:24 -06:00
Mike Thomas
c689062ff4
Update community.md (#3863)
re-ordered to improve the flow of topics.
2022-01-27 11:29:51 +09:00
Zach Wasserman
5648931b59
Update handbook section on meetings (#3884) 2022-01-26 15:14:30 -08:00
Mike McNeil
7baa7f9ec0
may the best product win (#3842) 2022-01-25 10:25:18 -06:00
Mike Thomas
0b72dc8e5f
Update README.md (#3862)
Added communities sub-section to Community.
2022-01-25 10:17:07 +09:00
Mike Thomas
08dac76a70
Update community.md (#3861)
• changed ownership of this section from Zach to myself.
• Removed HackerNews from our list of daily engagements with the Fleet community.
2022-01-25 09:26:38 +09:00
Andrew Baker
2a5695ebc8
Update community.md (#3748)
* Update community.md

Added new PR request to reflect Communities within the handbook.

Closed previous PR in order to direct users to MacAdmins slack #fleet channel instead of #osquery channel.

* Capitalization

Hackernews -> HackerNews

* Update handbook/community.md

I just cut out some of the fat and reduced repetition slightly for clarity.

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-01-25 08:49:54 +09:00
Mike Thomas
4d6a844c6a
Updated Communicating as Fleet (#3802)
* Updated Communicating as Fleet

I have made a start to our Communicating as Fleet style guide. It's not perfect. Feedback welcome.

* Update handbook/growth.md

* Update handbook/growth.md
2022-01-20 11:23:37 +09:00
Mike McNeil
5ffc3d8588
☯ (#3735) 2022-01-19 11:46:43 -06:00
Guillaume Ross
bb4119769a
Update people.md (#3738)
* Update people.md

* Added prefixes

* Add other prefixes

* Update handbook/people.md

Co-authored-by: eashaw <eric@fleetdm.com>

* remove duplicated heading

Co-authored-by: eashaw <eric@fleetdm.com>
Co-authored-by: eashaw <caglc@live.com>
2022-01-18 16:59:52 -06:00
Mike McNeil
a3553c4cc7
rearrange headings (#3726) 2022-01-17 13:50:54 -06:00
Mike Thomas
102f4d0846
Updated handbook index (#3689)
* Updated handbook index

Added:
"Posting on social media as Fleet"
"Press releases"

Moved from Growth into Community:
"Promoting blog posts on social media"

* Update README.md

Added "Contributing to the handbook"

* Update README.md

* rename customer experience, add redirect to new customer page, upgrade Sails to fix routes bug, resolve routes TODO

* Update README.md

* update broken links

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
Co-authored-by: eashaw <caglc@live.com>
2022-01-17 13:13:11 -06:00
Tony Gauda
c74d087081
Update customer-experience.md 2022-01-14 15:11:05 -05:00
Mike McNeil
17268afc63
Be crafty 2022-01-14 13:37:09 -06:00
Mike McNeil
2d0104c9de
Assumptions (#3700) 2022-01-14 12:54:30 -06:00
Tony Gauda
16245344f1
Update customer-experience.md 2022-01-14 13:08:57 -05:00
Tony Gauda
f53aeaf1cb
Update customer-experience.md 2022-01-14 13:08:20 -05:00
Mike Thomas
ec5840d4eb
Create growth.md (#3691) 2022-01-14 09:44:13 -06:00
Mike Thomas
3b621e67ee
Update community.md (#3690)
• Changed up the header tags for styling consistency.
• Added "Posting on social media as Fleet" section.
2022-01-14 09:44:01 -06:00
Mike McNeil
79af3b9717
Cut words (#3694) 2022-01-14 09:34:53 -06:00
Mike McNeil
7929c3bb40
Update handbook.md (#3688) 2022-01-14 16:33:10 +09:00
Mike McNeil
dc8e7cd4db
Add URL encoding to avoid confusing link parser (#3686) 2022-01-13 18:33:47 -06:00
Mike McNeil
d9fd386724
handbook: mission (#3680)
here, have some emojis!
2022-01-13 14:16:56 -06:00
Mike McNeil
7f21d60f25
golden mean (#3678) 2022-01-13 13:36:26 -06:00
Mike McNeil
e6e916b247
Fix hanging chad (#3677) 2022-01-13 13:22:49 -06:00
Mike McNeil
b81f77f53e
(#3667) 2022-01-13 13:14:45 -06:00
Mike McNeil
083a213ad0
Tell me why I’m wrong (#3676) 2022-01-13 13:14:24 -06:00
Mike McNeil
dc002cf999
Update community.md (#3664) 2022-01-13 12:28:53 -06:00
Mike McNeil
51cd0ff148
values 2.0 (#3666)
overhaul, smoh-ver-haul
bring in values from https://gist.github.com/mikermcneil/f776a8e2010a2deb5274c2bcedc96cfe
2022-01-13 00:32:29 -06:00
Mike McNeil
3c9eaad09c
link to (WIP) company values (#3665)
These values originally in the handbook were an early stub.  I'm still incorporating some more of the feedback from conversations with folks on the team, but getting close.  Then I'll expand the notes into actual, readable sentences and bring the updated values into the handbook.  I'm leaving the original values here for now.  This relates to https://github.com/fleetdm/confidential/issues/764
2022-01-12 23:46:29 -06:00
Noah Talerman
e4fd9c3da5
Update product handbook (#3650)
- Add links to product boards (GitHub projects)
- Update links in README
2022-01-12 09:52:39 -05:00
Noah Talerman
76dba03628
Add product process to handbook and update vuln processing docs (#3629)
- Add outline of the product process to handbook
- Add a "Priority drafting" section to handbook
- Update the vulnerability processing docs
2022-01-11 09:15:49 -05:00
Mike McNeil
60bb02f954
Simplify contribution instructions for handbook (#3588) 2022-01-06 04:23:08 -06:00
Mike Thomas
5a44d8496f
handbook-update-customer-requests (#3553)
Documented "+" prefixed labels for customer request issues, and did a spot of readability housekeeping.
2022-01-05 11:09:56 -05:00
Mike Thomas
f29b2a6fac
Communicating as Fleet (#3569)
* Communicating as Fleet

* Some rephrasing

* Handbook typo fix

Sentence case in heading - "Feature flags."
2022-01-03 23:32:10 -06:00
Zach Wasserman
4a3de40a94
Add no-hosts option to fleetctl preview (#3544)
Intended mostly for testing, this is documented only in the Fleet
handbook.
2021-12-31 15:13:28 -08:00
Noah Talerman
632fe28ca6
Update Fleet handbook (#3542)
- Remove "Manual QA" and "Blog post" section from Engineering handbook
- Add "Release" section to product handbook
- Fix broken links in README
2021-12-31 13:53:29 -05:00
Zach Wasserman
80ed980b16
Add community section to Fleet Handbook (#3455) 2021-12-31 09:31:53 -08:00
Mike McNeil
72d71b1eee
spelling (#3515)
* spelling

* Update handbook.md

* Update product.md
2021-12-29 17:58:49 -06:00
Mike Thomas
b030315c55
Add headings styleguide to handbook (#3460)
* added instructions for how to use headings for the handbook and Fleet docs.
* Also added "Feature flags" section link to README.md
2021-12-22 20:09:28 +09:00
Mike Thomas
54cbbee9cd
handbook-normalize-heading (#3459)
Normalized the headings through out the handbook and updated associated css styling.
2021-12-22 15:29:44 +09:00
Mike Thomas
f1212b64fd
Handbook - add page title to engineering (#3457) 2021-12-21 21:07:08 -06:00
Mike Thomas
b8a30ed8bb
add-page-headings-to-handbook-pages (#3448)
Added the H1 page headings to the individual handbook pages.
2021-12-22 11:51:26 +09:00
Mike Thomas
ee7625c3da
moving DRIs table to People (#3454) 2021-12-22 11:39:34 +09:00
Mike McNeil
b54cbf56f2
closes https://github.com/fleetdm/fleet/issues/3450 (#3452) 2021-12-21 19:49:12 -06:00
Mike Thomas
9f9b9d8b40
Renamed Manual QA section (#3444)
I have renamed the manual QA section as per #3277. I also rephrased the intro to that section slightly.
2021-12-21 17:33:44 -06:00
Mike Thomas
c8b1599d48
Add engineering section to handbook (#3442)
* Add engineering section to handbook

Added engineering section to handbook and moved Release process section into it from Product.

* update support process link

* remove support process section

Co-authored-by: eashaw <eric@fleetdm.com>
2021-12-22 06:44:42 +09:00
Tony Gauda
57137d3d31
Moving support process documentation to CX area (#3385) 2021-12-17 14:30:36 +09:00
Tony Gauda
c393be3225
Update customer-experience.md (#3386)
* Update customer-experience.md

* Update customer-experience.md
2021-12-17 14:11:49 +09:00
Mike McNeil
a66d0882de
update DRIs to cover escaped work, add tony as DRI of customer slack channels based on today's conversation, etc (#3391) 2021-12-16 18:16:20 -06:00
Mike McNeil
ce5d81ad52
Update product.md (#3384) 2021-12-15 15:04:51 -06:00
Mike McNeil
1ed5c46946
Handbook: Set company page maintainer (#3280) 2021-12-08 23:35:44 -06:00
Mike McNeil
2426f2907f
Handbook: landing page maintainer (#3278) 2021-12-08 23:19:24 -06:00
Mike McNeil
d89c618c4e
link sections together + update maintainer to reduce surface area for @mike-j-thomas (#3266) 2021-12-08 22:34:08 -06:00
Mike McNeil
76efc95d15
Handbook: "Customer first" » "Customer experience" (#3272)
* Rename customer-first.md to customer-experience.md

* Update README.md

* consistency with how i'm seeing this on other pages
2021-12-08 22:33:39 -06:00
Mike McNeil
5a5551147c
add scheduling info for customer meetings + update recommendations fo… (#3149)
* add scheduling info for customer meetings + update recommendations for follow-ups

* make @tgauda page maintainer
2021-11-30 14:34:43 -06:00
Mike McNeil
d2645ee98d
generating a trial license key (#3093)
* generating a trial license key

* use H4s for this section

Co-authored-by: eashaw <eashaw@sailsjs.com>

* use H4s for this section

Co-authored-by: eashaw <eashaw@sailsjs.com>

Co-authored-by: eashaw <eashaw@sailsjs.com>
2021-11-30 14:06:50 -06:00
Noah Talerman
b61e34ea90
Update the "Feature requests" section in Fleet's handbook (#2986)
- Update details on how to handle feature requests in the "Support process" section of the handbook
2021-11-17 16:58:25 -05:00
Mike McNeil
3803a38972
4 continents, 7 tzs (#2944)
* 4 continents, 7 tzs

* eof crlf
2021-11-16 18:13:15 -06:00
Zach Wasserman
fd6c4f1e08
Update oncall process (#2970) 2021-11-16 13:10:09 -08:00
Noah Talerman
8c0c00884f
Fix broken link in "Osquery logs" documentation (#2906)
- Fix a broken link in the summary of the "Osquery logs" documentation
- Update instructions for linking to a specific section within a page in the Fleet documentation in product handbook
2021-11-12 17:40:32 -05:00
Mike McNeil
6cfab22c02
Update customer-first.md (#2900) 2021-11-11 21:15:10 -06:00
Mike McNeil
8830806b2b
Update product.md (#2844) 2021-11-08 20:45:44 -06:00
Noah Talerman
bb600c030b
Add feature flag guidelines to Fleet's public handbook (#2823)
- Add outline for when a feature is placed behind a feature flag in the Fleet product
- Add items to consider when deciding if feature flags should be leveraged
2021-11-08 10:15:56 -05:00