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161 lines
6.8 KiB
Markdown
161 lines
6.8 KiB
Markdown
# macOS updates
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## End user macOS update reminders via Nudge
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_Available in Fleet Premium_
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End users can be reminded and encouraged to update macOS (via [Nudge](https://github.com/macadmins/nudge)).
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A Fleet admin can set a minimum version and deadline for Fleet-enrolled hosts. If an end user's machine is below the minimum version, the Nudge window above will periodically appear to encourage them to upgrade. The end user has the option to defer the update, but as the deadline approaches, the Nudge window appears more frequently.
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When the end user machine is below the minimum version, Nudge applies the following behavior:
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| | > 1 day before deadline | < 1 day before deadline | past deadline |
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| ------------------------------------ | ----------------------- | ----------------------- | --------------------- |
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| Nudge window frequency | Once a day at 8pm GMT | Once every 2 hours | Immediately on login |
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| End user can defer | ✅ | ✅ | ❌ |
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| Nudge window is dismissable | ✅ | ✅ | ❌ |
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### How to set up
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To set the macOS updates settings in the UI, visit the **Controls** section and then select the **macOS updates** tab.
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To set the macOS updates settings via CLI, use the configurations listed [here](https://fleetdm.com/docs/using-fleet/configuration-files#mdm-macos-updates).
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### End user experience
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After the user clicks "update" in the Nudge window, they will be taken to the standard Apple software update screen:
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Here, the user would follow Apple's standard two-step process for macOS updates:
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1. Download the macOS update. This occurs in the background and does not interrupt the end user's work.
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2. Initiate the update which does prevent the end user from using the host for a time.
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On Intel Macs, Fleet triggers step 1 (downloading the macOS update) programmatically when a new version is available. This way, when the user arrives on the software update screen, they only need to initiate step 2.
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> On Macs with Apple Silicon (e.g. M1), downloading the macOS update may require end user action. Apple doesn't support downloading the update programmatically on Macs with Apple silicon.
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Step 2 (installing the update) always requires end user action.
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### Known issues
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#### Apple Rapid Security Responses (RSRs)
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Currently, end user macOS update reminders via Nudge don't support RSR versions (ex. "13.4.1 (a)").
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You can use custom MDM commands in Fleet to trigger built-in macOS update reminders for RSRs. Learn how [here](#end-user-macos-update-via-built-in-macos-notifications).
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#### Mac is up to date
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Sometimes after the end user clicks "update" on the Nudge window, the end user's Mac will say that macOS is up to date when it isn't. This known issue can create a frustrating experience for the end user. Ask the end user to follow the steps below to troubleshoot:
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1. From the Apple menu in the top left corner of your screen, select **System Settings** or **System Preferences**.
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2. In the search bar, type "Software Update." Select **Software Update**.
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3. Type "Command (⌘)-R" to check for updates. If you see an available update, select **Restart Now** to update.
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4. If you still don't see an available update, from the Apple menu in the top left corner of your screen, select **Restart...** to restart your Mac.
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5. After your Mac restarts, from the Apple menu in the top left corner of your screen, select **System Settings** or **System Preferences**.
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6. In the search bar, type "Software Update." Select **Software Update** and select **Restart Now** to update.
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## End user macOS update via built-in macOS notifications
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Built-in macOS update reminders are available in Fleet Free and Fleet Premium.
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To trigger these reminders, we will do the following steps:
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1. Force a macOS update scan
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2. List available macOS updates
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3. Trigger macOS update reminder
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### Step 1: force a macOS update scan
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Use the request payload below when running a custom MDM command with Fleet. Documentation on how to run a custom command is [here](./MDM-commands#custom-commands).
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Request payload:
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```xml
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
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<plist version="1.0">
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<dict>
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<key>Command</key>
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<dict>
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<key>ForceUpdateScan</key>
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<true/>
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<key>RequestType</key>
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<string>ScheduleOSUpdateScan</string>
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</dict>
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</dict>
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</plist>
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```
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### Step 2: list available macOS updates
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1. Run another custom MDM command using the request payload below.
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Request payload:
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```xml
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
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<plist version="1.0">
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<dict>
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<key>Command</key>
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<dict>
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<key>RequestType</key>
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<string>AvailableOSUpdates</string>
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</dict>
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</dict>
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</plist>
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```
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2. Copy the `ProductKey` from the command's results. Documentation on how to view a command's results is [here](./MDM-commands#step-4-view-the-commands-results).
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Example product key: `MSU_UPDATE_22F770820d_patch_13.4.1_rsr`
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### Step 3: trigger macOS update reminder
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Run another custom MDM command using the request payload below. Replace the product key with your product key.
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> This payload will trigger the "Install ASAP" behavior which displays a macOS notification with a 60 seconds timer before the Mac automatically restarts. The end user can dismiss the timer. To trigger different behavior, update the `InstallAction`. Options are documented by Apple [here](https://developer.apple.com/documentation/devicemanagement/scheduleosupdatecommand/command/updatesitem).
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Request payload:
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```xml
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
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<plist version="1.0">
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<dict>
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<key>Command</key>
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<dict>
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<key>RequestType</key>
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<string>ScheduleOSUpdate</string>
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<key>Updates</key>
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<array>
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<dict>
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<key>InstallAction</key>
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<string>InstallASAP</string>
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<key>ProductKey</key>
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<string>MSU_UPDATE_22F770820d_patch_13.4.1_rsr</string>
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</dict>
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</array>
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</dict>
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</dict>
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</plist>
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```
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<meta name="pageOrderInSection" value="1503">
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<meta name="title" value="macOS updates">
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<meta name="description" value="Learn how to manage macOS updates and set up end user reminders with Fleet MDM.">
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<meta name="navSection" value="Device management">
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