4.2 KiB
🐋 Senior Customer Success Manager
Let's start with why we exist. 📡
Ever wondered if your employer is monitoring your work computer?
Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".
At Fleet, we think it's time device management became transparent and open source.
About the company 🌈
You can read more about the company in our handbook, which is public and open to the world.
tldr; Fleet Device Management Inc. is a recently-funded Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.
Your primary responsibilities 🔭
As a Senior Customer Success Manager, at Fleet, you will get the chance to…
- ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their success and needs internally
- 📣 Manage multiple customer deployments and escalations simultaneously, in a dynamic environment
- 🌡️ Work alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers
- 🪴 Promote product adoption and customer advocacy with key customer stakeholders
- 🕴️ Utilize systems and tools such as salesforce to analyze pipeline and opportunity data and keep all information up to date for leadership reporting
- 🚀 Work collaboratively with the product management, customer support, and engineering teams to facilitate feature development based on customer asks
- 🧑💻 Plan, execute and track impactful marketing campaigns, in order to meet and/or exceed quarterly pipeline and revenue targets
- 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
Are you our new team member? 🧑🚀
If most of these qualities sound like you, we would love to chat and see if we're a good fit.
You "get it":
- 🦉 5+ years in managing relationships with enterprise customers in the cybersecurity or device management space
- 🧪 Extensive experience with Slack, Salesforce, Zendesk, Google Suite, and GitHub
- 🧑💻 Thrive in a complex, fast-paced, results driven environment with the ability to pivot to organizational changes easily
You can "walk the walk":
- 🤝 Decisive with the ability to shift gears between thinking and doing
- 📈 Ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives
- 👀 Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities
- ➕ Bonus: Direct experience with Fleet, osquery or SQL query writing, and working with SRE,CPE, or SecOps teams
You can "talk the talk":
- 💭 You know how to manage complex deployments, difficult escalations, and challenging procurement processes with the utmost care and organization.
- 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
- ✍ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
- ➕ Bonus: You are comfortable with concepts like security, APIs, and DevOps.
Why should you join us? 🛸
Learn more about the company and why you should join us here.
Want to join the team?
Want to join the team?
You can apply for this position here.