Commit Graph

34 Commits

Author SHA1 Message Date
Dave Herder
9d9ba843f0
Update README.md (#10914)
Added Account Plan documentation steps on transition of prospect to
customer.
2023-03-31 09:12:03 -07:00
Mike McNeil
29672c03b0
Add remittance link (#10618) 2023-03-20 18:58:54 -05:00
Mike McNeil
b016c5546a
Maximum allowable adjustments to standard contract terms (#10241)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-03-01 21:03:58 -06:00
Eric
32a6feb70f
Handbook: Update Customers runbook (#10191)
Changes:
- Rewrote the handbook section about how to change a customer's credit
card
- Added a section about how to resolve Algolia crawler errors
2023-02-28 15:33:27 -06:00
Alex Mitchell
590822115e
Signature process for agreements where customer kicks off the signature request (#10085)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-23 20:59:53 -06:00
Mike McNeil
9d1799e70b
Add Fleet’s W-9 (#10024) 2023-02-22 14:49:30 -06:00
CarlosFleetDM
8b06940920
Add Legal Document Review Section (#9953)
Updated process for Legal review and signature process for MSA, NDA,
Order Forms, etc... @mikermcneil
Handbook documentation change only.

Co-authored-by: Alex Mitchell <105945793+alexmitchelliii@users.noreply.github.com>
2023-02-20 11:34:51 -06:00
Paul Dittmer
87ff12a3fc
Handbook: Sales deck updated (#9446)
Handbook:  Sales deck updated link to reflect Q1 2023
2023-02-15 23:47:15 -06:00
Mo Zhu
331c51925b
Update product office hours (#9744)
Co-authored-by: Mo Zhu <mozhu@mos-macbook-air.lan>
2023-02-08 09:29:34 -05:00
TomOstertag
20484946e8
Handbook Outreach (#9727)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-07 19:38:06 -06:00
Mike McNeil
23966ff700
Update README.md (#9391) 2023-01-18 07:01:22 -06:00
Zay Hanlon
8947264879
Change help-customers to g-customer-experience README.md (#9331)
Change help-customers to g-customer-experience
2023-01-13 16:24:19 -05:00
Nathanael Holliday
93f39f40c2
Update SLAs (#8713)
Incorporated changes discussed at CEO office hour into SLA chart. 

# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-01-10 17:39:39 -06:00
Zay Hanlon
e3c41cd517
Update README.md (#9081)
Updating handbook with instructions to generate a license key from fleetdm.com (restricted access)
2022-12-21 10:01:08 -05:00
CarlosFleetDM
e722b414bf
Update README.md (#9049) 2022-12-16 11:09:36 -06:00
Zay Hanlon
3b84886109
Update README.md (#8939) 2022-12-06 14:34:24 -05:00
Zay Hanlon
8dee862136
Update README.md (#8926)
* Update README.md

Updated SLA's and Customer Support section

* Update README.md

Co-authored-by: Charlie Chance <100798688+CharlotteChance@users.noreply.github.com>
2022-12-06 09:12:54 -05:00
Zay Hanlon
2c1ebe44bf
Update README.md (#8930)
Removing process that doesn't happen today with a contact name of a former employee
2022-12-05 16:43:39 -05:00
Zay Hanlon
4fdb85e084
Update README.md (#8900)
* Update README.md

Adding the handbook page documenting Slack + Zendesk process

* Update README.md
2022-12-01 14:02:31 -05:00
Zay Hanlon
057b06ad6f
Update README.md (#8809)
Creating a new PR for the handbook edits I made as there is an issue in the UI currently.
2022-11-23 18:10:44 -07:00
Zay Hanlon
3084814d09
Update README.md (#8790)
* Update README.md

* Update README.md

* Update README.md

* Update README.md

Final handbook updates! Charlie and Zay reviewed
2022-11-23 09:59:07 -07:00
Charlie Chance
5ef1bbeae9
Handbook: sweep for @fleetdm (#8757)
* Handbook: sweep for @fleetdm 

https://github.com/fleetdm/confidential/issues/1780

* Update README.md

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-11-22 11:14:31 -06:00
Alex Mitchell
9b709b23a9
Update README.md (#8736) 2022-11-16 08:54:26 -06:00
Katheryn Satterlee
58e01a8a8c
Add process for support DMs (#8455)
* Add process for support DMs

* Update handbook/customers/README.md

Co-authored-by: Zach Wasserman <zach@fleetdm.com>

Co-authored-by: Zach Wasserman <zach@fleetdm.com>
2022-11-14 23:29:28 +00:00
Alex Mitchell
80d028d902
Update README.md (#8677)
Updated one-pager and overview slides links.
2022-11-11 11:36:16 -06:00
Alex Mitchell
b32bfc2988
Update README.md (#8458) 2022-10-26 13:47:34 -05:00
Brad Macdowall
420f1a4dd6
Handbook: Added Dripify to Rituals (#8442) 2022-10-25 15:15:34 -05:00
Nathanael Holliday
43ed8145bd
Merge Sales and Customers into Customers section. (#8280)
* Merge Sales and Customers into Customers section.

* Updated the page DRI.

* Update README.md

* Update README.md

* Update README.md

* Delete README.md

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>
2022-10-17 20:50:55 -05:00
Eric
9e343dff86
Handbook: Fix link in customers ritual table (#8196) 2022-10-13 11:20:21 -05:00
Eric
91ed35b043
Handbook: customer response templates (#7900)
* Handbook: create customer response template section

* Update README.md
2022-09-27 15:44:11 -05:00
Mike McNeil
718b01a4c4
Handbook: Update customers page (#7847)
* Handbook: Update customers page

* Update custom.js

* Update README.md

* Update rituals table
2022-09-19 23:13:30 -05:00
Chris McGillicuddy
3515d6b08d
Handbook: adding contact information for customers (#7443)
* Handbook: adding contact information for customers

I added information for free and paying customers to contact Fleet for support.

* Update README.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-09-07 15:09:13 +09:00
Desmi-Dizney
d9935f72d6
Editor pass - Update customers.md (#6887)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6546
2022-08-01 11:02:27 -05:00
Eric
1200a5fc6f
Website: Add support for multiple levels in the handbook (#6524)
* Website: add support for excludePageFromSectionIndex meta tag in Markdown content

* revert articles and docs changes

* move handbook pages into subfolders, rename brand to digital experience, update links

* update page script, add pages in same section to generated index

* remove newline

* add redirect for renamed handbook page (/handbook/brand -> /handbook/digital-experience)

* handbook: update relative page links

* update comment

* Update basic-handbook.page.js

* Revert .sailsrc change

* Update basic-handbook.ejs

* Update basic-handbook.page.js

* Update basic-handbook.page.js

* Update security.md

I added an example of how second-level sections could be introduced (linked to).

* update links on security.md, remove related pages

* change top level files filenames to README.md

* remove handbookSection

* Update basic-handbook.page.js

* only include top level pages in handbook index

* update relative links

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2022-07-25 11:18:58 -05:00