Commit Graph

887 Commits

Author SHA1 Message Date
Robert Fairburn
e4803819a1
Update references from fleet-infra to confidential (#10388)
Updates to support https://github.com/fleetdm/fleet/issues/10330
2023-03-08 12:38:40 -06:00
Mike McNeil
6ea64d745e
Extrapolate things from hiring template (#10387)
relates to https://github.com/fleetdm/confidential/pull/2150
2023-03-08 11:34:35 -06:00
Mo Zhu
f031011938
Clarify reproduction steps in QA process (#10101)
Co-authored-by: Zach Wasserman <zach@fleetdm.com>
2023-03-08 07:53:15 -08:00
Luke Heath
b5602105c0
Add candidate correspondence section (#10172) 2023-03-08 09:44:12 -06:00
Mike McNeil
1b8d8d9526
Reduce words and explain source of truth (#10323)
Related to https://github.com/fleetdm/confidential/pull/2113
.
2023-03-07 20:35:45 -06:00
Mike McNeil
7fdf15a29f
RIP "👩‍🏭 Roles (job descriptions)" (#10333)
["👩‍🏭 Roles (job
descriptions)"](https://docs.google.com/document/d/1wS5jFfrZtO4xMH-3U_S8pE59gNXOTR3rS1WWD8pkq9E/edit#heading=h.9o3hx5rchpit)
is now fleetdm.com/handbook/company#open-positions


Relates to https://github.com/fleetdm/confidential/pull/2132

.
2023-03-07 03:27:15 -06:00
Mike McNeil
37e4ad8c16
Position filled (revenue-operations-manager.md) (#10331)
.
2023-03-07 00:36:23 -06:00
Zachary Winnerman
281cb07b2b
Decision: Zero tolerance for 5xx errors, failed scheduled jobs, failed requests, timeouts, and out-of-SLA response times (#10311) 2023-03-06 14:09:26 -06:00
Mike McNeil
1528c87f34
add advisors/investors (#10320) 2023-03-06 13:02:26 -06:00
Mike McNeil
48b33a22f7
How to queue up an equity grant? (Plus fix board) (#10280)
.
2023-03-03 22:48:57 -06:00
Mike McNeil
550865e363
Update open roles (#10264)
.
2023-03-02 12:55:44 -06:00
Mike McNeil
b016c5546a
Maximum allowable adjustments to standard contract terms (#10241)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-03-01 21:03:58 -06:00
Mike McNeil
3d1e3b55f7
Update ceo-handbook.md (#10203)
.
2023-02-28 21:01:11 -06:00
Zach Wasserman
1bc41a500e
Update oncall escalation docs (#10026)
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-28 18:30:14 -08:00
Jarod Reyes
39d337c4df
Adding product marketing Tiers to the Product section. (#10128)
Co-authored-by: Mo Zhu <mo@fleetdm.com>
Co-authored-by: Noah Talerman <47070608+noahtalerman@users.noreply.github.com>
2023-02-28 17:12:23 -08:00
Mike McNeil
2a11e88f3a
Clarify specialties (#10201)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-28 18:31:04 -06:00
Mike McNeil
39d25e458c
Update shadow program (#10199)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-28 16:01:19 -06:00
Eric
32a6feb70f
Handbook: Update Customers runbook (#10191)
Changes:
- Rewrote the handbook section about how to change a customer's credit
card
- Added a section about how to resolve Algolia crawler errors
2023-02-28 15:33:27 -06:00
Zay Hanlon
c9576a135f
Update to infra oncall process (#10162)
Update to infra oncall process

---------

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-28 16:19:03 -05:00
Reed Haynes
ec6a4e91ef
Update README.md (#10175)
Update assignee parameter
2023-02-28 11:45:35 -08:00
Reed Haynes
46ab8bfb0d
Update README.md (#10165)
Update reproduced orphans link with current team labels.
2023-02-28 12:33:18 -05:00
Mike McNeil
4c365caa9d
Add SLA to monthly accounting, and shift creation time back (#10169)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-28 11:12:41 -06:00
Zach Wasserman
5d6cb9e4e9
Update policy ownership and language (#10152)
Reflects updates since Guillaume's departure.
2023-02-27 19:36:42 -06:00
Charlie Chance
728c47fa34
Offboarding Charlie (#10131)
https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/issues/gh/fleetdm/confidential/2024
2023-02-27 12:22:30 -07:00
Mike McNeil
593a64fde0
Add Loom tutorials about hiring (#10119)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-27 10:52:42 -06:00
Charlie Chance
ac27703dd4
Shut down g-compliance channel, handbook cleanup (#10082)
https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/issues/gh/fleetdm/confidential/1955
2023-02-24 10:57:31 -07:00
Alex Mitchell
590822115e
Signature process for agreements where customer kicks off the signature request (#10085)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-23 20:59:53 -06:00
Mike McNeil
57e03e69a7
Clarify ugly wireframes are ok, because they'll be drafted into somet… (#10073)
…hing ready for release.
2023-02-23 16:25:48 -06:00
Zach Wasserman
f37ba20f53
Update README.md (#10037)
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-23 12:10:33 -06:00
Mike McNeil
1c9b458c13
Handbook release post ritual 2023-02-23 10:05:55 -08:00
Charlie Chance
f6ea9d01bb
Charlotte chance patch 1 (#10068) 2023-02-23 10:55:05 -07:00
Mike McNeil
e8d1d27b8c
Reiterate training commitments (#10066) 2023-02-23 11:49:37 -06:00
Mike McNeil
056437f474
Include preamble (#10061) 2023-02-23 11:30:12 -06:00
Charlie Chance
c045678fe9
kebab case and remove emojis from the filename of JDs (#10054)
I think there is still work to be done with
[fleetdm.com](http://fleetdm.com/). Right now, the "jobs" button on the
website redirects folks to the handbook. It sounds like you want a new
website page created to have open positions listed with links that
direct folks to, I assuming, another page with the JD (or the GitHub
file?).
Loom for visual and demo of the current flow of events:
https://www.loom.com/share/3a2e6fa57bd343edaa00a8561affbaa2
2023-02-23 08:28:04 -07:00
Charlie Chance
b51693b3be
Charlotte chance patch 1 (#10043)
iteration of the postings. Noticed some inconsistency in headings and
call to action.
2023-02-22 16:45:28 -07:00
Charlie Chance
a47df71fd5
Breezy migration last steps (#10041) 2023-02-22 16:22:29 -07:00
Charlie Chance
4ef9f1525c
Creating job posting sub pages for current roles open (#10040)
Breezy migration: https://github.com/fleetdm/fleet/issues/9930

Typeform needs to be added to the bottom of the pages, did that out of
order slightly.
<!-- actually, I think it's a redirect that needs to be created --> to
add the Typeform link: https://3x3q33auqgj.typeform.com/to/upGkhYsN

Zapier works. 

Handbook is updated. 

Final step is to cancel Breezy.
2023-02-22 16:12:19 -07:00
Mike McNeil
86c75b706e
Add positioning link (#10031) 2023-02-22 15:01:33 -06:00
Mike McNeil
9d1799e70b
Add Fleet’s W-9 (#10024) 2023-02-22 14:49:30 -06:00
Mike McNeil
fed44dd9fa
Fix formatting (#9990)
Was getting smooshed into the bullet
2023-02-22 13:17:22 -06:00
Mike McNeil
d4463bcb88
Delete #g-community (#9981) 2023-02-22 10:09:36 -08:00
Mike McNeil
58837bc42e
Sub-tasks (#10015) 2023-02-22 10:49:59 -06:00
Mike McNeil
033be67742
Define DRI (#9967)
point to
https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility

(mostly because this section is what comes up in algolia search if you
search the handbook for "DRI"-- this way there's a kind of breadcrumb to
the explanation. But always nice to unfold acronyms anyways)
2023-02-21 09:59:08 -08:00
Zachary Winnerman
765a43cb50
sandbox-oncall -> infrastructure-oncall and fix old channel names (#9969)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-21 07:11:50 -05:00
Mo Zhu
2c3bb838fa
User story template, sub-task template, and handbook improvements (#9375)
.

---------

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-21 00:58:52 -06:00
Mike McNeil
d10f185021
Move org chart, etc back to /company so it's easier to find (#9968)
.
2023-02-20 19:09:57 -06:00
Mike McNeil
7664de0ce6
add year prefix for temp channels (#9965) 2023-02-20 18:21:16 -06:00
Mike McNeil
f94ec3e535
Define okrs, change labels (#9964)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-20 17:51:15 -06:00
Mike McNeil
f197d8dbe1
Include "Why should you join us?" (#9955)
. .
2023-02-20 14:43:24 -06:00
CarlosFleetDM
8b06940920
Add Legal Document Review Section (#9953)
Updated process for Legal review and signature process for MSA, NDA,
Order Forms, etc... @mikermcneil
Handbook documentation change only.

Co-authored-by: Alex Mitchell <105945793+alexmitchelliii@users.noreply.github.com>
2023-02-20 11:34:51 -06:00