* Handbook Changes
Changed the link directing Fleeties to the key contract terms spreadsheet in Google Drive to the relevant customer's Salesforce opportunity for a summary/information about contract terms as required in GitHub issue #1430.
* Also included contract term glossary as requested in another issue.
* Update handbook/customers.md
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
I'd like to spend some time to make the customer page more concise. First steps have been actioned in this PR as follows:
• Updated the page hierarchy with H2 sections
• Reformatted the "Customer success call" section.
I would like to tackle the rest of the page and have scheduled time with @tgauda to understand the concepts described on the page in order to lay it out better.
* Website: generated index planning
* revert whitespace change
* add title to handbook pages, generate handbook index
* Update basic-handbook.page.js
* suggestions from review
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
* Handbook: Rituals
Formatted table here in accordance w/ suggestions from Mike T.
* Update customers.md
* Update customers.md
Updated language.
Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
* Documenting calls with customers
Did some edits to the whole page to clean it up a little.
* Update customers.md
Edited for content and copy.
Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
* Add Fleet rituals for customers section
Polished up the notes I took discussing the Customers team rituals w/ @tgauda
* Moved rituals section
It's above the slack channels section now. Waiting to confirm the format before I change it.
* Added bullet point list.
* Update customers.md
All edits are recorded by line:
16 replaced “Team” with “team”; replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
17 replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
* Updated handbook index
Added:
"Posting on social media as Fleet"
"Press releases"
Moved from Growth into Community:
"Promoting blog posts on social media"
* Update README.md
Added "Contributing to the handbook"
* Update README.md
* rename customer experience, add redirect to new customer page, upgrade Sails to fix routes bug, resolve routes TODO
* Update README.md
* update broken links
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
Co-authored-by: eashaw <caglc@live.com>
