Commit Graph

590 Commits

Author SHA1 Message Date
Mike Thomas
546543c361
Handbook – updated Sales team writing principles (#6792)
* Update sales.md

- I renamed the writing principles section. The previous version was a bit of a tongue-twister for me :)
- I broke the principles into subheadings to make the section more scalable. We may need to add more principles later.

* Update sales.md

- I added an intro to the section
2022-07-22 13:26:24 +09:00
Nathanael Holliday
c37d924e78
Update brand.md (#6784) 2022-07-22 13:25:56 +09:00
Desmi-Dizney
cda1e34989
Added ritual of updating the "Release" field in the #g-growth board (#6743)
This was added as per:
- https://github.com/fleetdm/fleet/issues/6739
2022-07-21 10:34:25 -05:00
Tony Gauda
cf1787c116
Update customers.md (#6546)
Adding DRI change process
2022-07-21 10:00:28 -04:00
Mike Thomas
43197b2f77
Update brand.md (#6795)
Updated broken image link
2022-07-21 14:33:47 +09:00
Desmi-Dizney
4a28975435
Article formatting guidelines (#6668)
* Article formatting guidelines

Created as per https://github.com/fleetdm/fleet/issues/6570

* Update handbook/brand.md

* Added custom CTA image examples for handbook

Added images for instructions about how to use the custom CTA for articles.

* Updated Article for formatting guide on brand.md

I made some markdown and formatting fixes with Des.

* update relative image links

* Update handbook/brand.md

added context for what the meta tags are for when writing articles.

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>

* Update handbook/brand.md

Added clearer instructions for where to create a new file for an article.

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Eric <eashaw@sailsjs.com>
2022-07-21 14:17:59 +09:00
Mike Thomas
7e15924ad7
Handbook - removed <br/> from Growth.md (#6793)
I removed the <br> tag from the Rituals table.

FYI @Desmi-Dizney, nice idea to try to break up these sentences, but <br> should be avoided, in part because they become unruly at different browser sizes and cause ugly gaps in paragraphs. In this case it was forcing a [widow](https://www.fonts.com/content/learning/fontology/level-2/text-typography/rags-widows-orphans).
2022-07-21 00:08:59 -05:00
Desmi-Dizney
a1d917a5d2
Updated OOO handoff process (#6712)
* Updated OOO handoff process

# This is created as per:
- https://github.com/fleetdm/confidential/issues/1517

## @CharlotteChance's notes for reference:

Handbook in People

Rough draft:

- Communicate what the responsibilities are when performing a handoff
- Communicate when and how long (setting expectations)
- Communicate who they should go to if they need help satisfying those responsibilities
- If time does not allow for this (i.e. family emergency, dramatic illness), call in help from your manager for assistance in the handoff


# I made updates to the Taking time off section.
I'm requesting @chris-mcgillicuddy's review.

* Update handbook/people.md

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>

* Update handbook/people.md

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>

Co-authored-by: Charlie Chance <100798688+CharlotteChance@users.noreply.github.com>
Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>
2022-07-20 18:32:05 -05:00
Mike Thomas
3c17fd8106
Handbook brand patch mike t (#6758)
* Fixed bad links on brand.md

- Fixed up some bad links that were pointing to localhost.

* fixed broken links on brand.md

- Fixed a couple more bad links
2022-07-20 16:56:47 -05:00
Desmi-Dizney
82d395e239
Checking Twitter messages ritual (#6693)
* Checking Twitter messages ritual

Created as per: https://github.com/fleetdm/fleet/issues/6692

* Added Drew Baker as Twitter messages DRI

Co-authored-by: Tim Kern <tim@fleetdm.com>
2022-07-19 10:04:39 -05:00
Mike Thomas
dfe090edd4
Update community.md (#6733)
Added, "How to request a review for Markdown changes to docs."
2022-07-18 17:54:30 -05:00
Desmi-Dizney
f4dcd73fed
OKR - Changed docs markdown editing process (#6713)
* OKR - Changed docs markdown editing process

Tagging @mike-j-thomas for review.

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update handbook/brand.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>

* Update community.md

* Update brand.md

* Update customers.md

* Update community.md

* Update brand.md

@mike-j-thomas, should Docs (REST API) be changed as well?

* Update brand.md

* Update handbook/community.md

* Update handbook/customers.md

* Update handbook/community.md

Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>
2022-07-18 14:39:15 -05:00
Desmi-Dizney
521fa4f285
Added "Writing for the Sales team" (#6696)
* Added "Writing for the Sales team"

Created as per: https://github.com/fleetdm/fleet/issues/6671

@alexmitchelliii, this can be moved wherever you like. Let me know if you need any more help.

@mikermcneil, does this count as 5 sentences? 😂

* Update sales.md

* Update handbook/sales.md

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>

* Update handbook/sales.md

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>

Co-authored-by: Chris McGillicuddy <108031970+chris-mcgillicuddy@users.noreply.github.com>
2022-07-17 20:52:23 -05:00
Desmi-Dizney
3329bc0a7c
Editor pass - handbook: relocate CEO shadow program (#6677)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6653
2022-07-14 17:26:45 -05:00
Desmi-Dizney
2b85a97e5c
Editor pass - In Product handbook, add "epic" DRI (#6676)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6643
2022-07-14 17:16:49 -05:00
Mo Zhu
9dc5ffbf7f
Handbook - Reflect Mo is now PM for platform (#6663) 2022-07-14 13:21:08 -06:00
Mike McNeil
305688a327
fix broken link (#6660) 2022-07-14 11:30:17 -05:00
Charlie Chance
149d3f7196
handbook: relocate CEO shadow program (#6653) 2022-07-13 17:50:17 -06:00
Desmi-Dizney
43b0ca4189
Added glossary (first draft) (#6482)
* Added glossary (first draft)

@mike-j-thomas, This is my first crack at building a table. I think I got it right but I'm open to feedback.

* Update brand.md

- I moved the position of the glossary to the end of the "writing at Fleet" section.

* second look

I took a second look at this for capitalization. 

It's ready for your eyes @mike-j-thomas.

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update handbook/brand.md

Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>

* Update brand.md

* Update handbook/brand.md

* Update handbook/brand.md

* Update brand.md

* Apply suggestions from code review

Commiting the latest @Desmi-Dizney suggestion

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>

Co-authored-by: Mike Thomas <mthomas@fleetdm.com>
Co-authored-by: Guillaume Ross <guillaume@fleetdm.com>
2022-07-13 18:41:14 -05:00
Charlie Chance
1e78903c29
Handbook: payroll edits (#6652) 2022-07-13 16:38:56 -06:00
Noah Talerman
75b956bcb9
In Product handbook, add "epic" DRI (#6643) 2022-07-13 11:30:30 -05:00
Guillaume Ross
8667b5f63b
Style change for references (#6625)
* Style change for references

Going from *this* to _that_

* Updating style

Moving from italic with * to italic with _ and making it a "quote".
2022-07-12 14:50:08 -06:00
Desmi-Dizney
b7267e04de
Editor pass - Update Product handbook, add tooltips to Design conventions (#6621)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6616
2022-07-12 14:20:29 -05:00
Desmi-Dizney
8431d4fd8a
Editor pass - Handbook: taxes and compliance (#6620)
This has been edited for copy.
2022-07-12 14:11:16 -05:00
Noah Talerman
33d9b4dba8
Update Product handbook, add tooltips to Design conventions (#6616)
- Add a "Tooltips" section
2022-07-12 13:39:31 -04:00
Chris McGillicuddy
be5182bb46
Handbook: Slack channel help operations (#6614)
Charlie had me do this pull request during onboarding.
2022-07-12 11:40:52 -05:00
Charlie Chance
51822caff7
Handbook: Fleet - who does what info (#6515)
* Handbook: Fleet - who does what info

Clarity on DRI between Fleet and Formation (accounting firm)

* Update handbook/people.md

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>

Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
2022-07-11 11:47:42 -06:00
Desmi-Dizney
b4c3f8f1e1
Tone editor pass - Security policies - Information security policy and acceptable use policy (#6534)
This section was edited for tone.
2022-07-11 12:45:52 -05:00
Noah Talerman
6689b049b3
Use self-managed language, update usage status for release, product handbook tweak (#6563)
- Add new properties to "Usage statistics" docs
- Update "self-hosted" to "self-managed" on fleetdm.com/pricing. 
- Fix spacing in Product handbook
2022-07-08 16:51:27 -04:00
Mike McNeil
a50e7140da
Handbook: Ritual: Freshen up pinned posts (#6558)
* Handbook: Ritual: Freshen up pinned posts

* Switched pinned post table entry to Drew

Co-authored-by: Tim Kern <tim@fleetdm.com>
2022-07-08 17:08:22 +00:00
Charlie Chance
cfd6cbdf9f
Handbook: taxes and compliance (#6557) 2022-07-08 16:00:15 +00:00
Tim Kern
ff677032f5
Switched one-pager to DE designed version (#6525) 2022-07-06 23:18:19 -04:00
Desmi-Dizney
ebb9d46f66
Handbook editor pass - Security - Trust report/Rituals/Slach channels (#6523)
This has been edited for copy.
2022-07-06 18:40:34 -05:00
Desmi-Dizney
39d89700ad
Editor pass - Handbook - Security - Vulnerability management (#6522)
This has been edited for copy.
2022-07-06 17:28:28 -05:00
Desmi-Dizney
a7719fe191
Editor pass - Handbook: CEO shadow program (#6503)
* Editor pass - Handbook: CEO shadow program

Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6177/files

* Hankbook: Shadow program clean up

Co-authored-by: Charlie Chance <100798688+CharlotteChance@users.noreply.github.com>
2022-07-06 10:02:00 -06:00
Desmi-Dizney
e400c7398f
Handbook editor pass - Security - Google Workspace security (#6497)
This has been edited for copy.
2022-07-05 18:47:31 -05:00
Desmi-Dizney
5cd845a15e
Handbook editor pass - Security - Hardware security keys (#6478)
This has been edited for copy.
2022-07-05 12:08:19 -05:00
Desmi-Dizney
88a98df023
Handbook editor pass - Security - GitHub security (#6480)
This has been edited for copy.
2022-07-05 12:07:57 -05:00
Desmi-Dizney
2fa678cb19
Handbook editor pass - Security - Account recovery process (#6455)
This has been edited for copy.
2022-07-01 13:11:01 -05:00
Mike Thomas
368ee84621
Update people.md (#6470)
Fixed up header hierarchy and some sentence case fixes to headers.
2022-07-01 10:04:33 +09:00
Charlie Chance
63c40d8d24
Handbook: CEO shadow program (#6177)
https://github.com/fleetdm/confidential/issues/1200
2022-07-01 09:44:32 +09:00
Desmi-Dizney
5b5982f17b
Handbook editor pass - Security - How we protect end-user devices (#6457)
This has been edited for copy.
2022-06-30 13:50:59 -05:00
Desmi-Dizney
decef94dc3
Editor pass - Add ritual for monitoring issues (#6453)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6440
2022-06-30 10:41:02 -05:00
Desmi-Dizney
b4f12c436a
Editor pass - Handbook: add incident post-mortem section (#6452)
Editor pass for:
-  https://github.com/fleetdm/fleet/pull/6323
2022-06-30 10:40:29 -05:00
Katheryn Satterlee
e853fb3158
Add ritual for monitoring issues (#6440)
Added daily ritual for monitoring bugs/feature requests submitted by the community.
2022-06-29 14:07:26 -05:00
Charlie Chance
1ef5cbe587
Handbook: edits (#6437) 2022-06-29 11:35:29 -06:00
Desmi-Dizney
04428fc909
Bring brand FAQ into public handbook (#6353)
As per:
- https://github.com/fleetdm/confidential/issues/214
2022-06-28 11:36:05 -05:00
Desmi-Dizney
4df6745442
Handbook editor pass - Community (#6120)
* Handbook editor pass - Community

This has been edited for copy.

* Update community.md

* Update community.md

Added brief explanation of "Canonical" links

Co-authored-by: Katheryn Satterlee <me@ksatter.com>
2022-06-28 11:35:17 -05:00
Eric
76c645559e
add incident post-mortem section (#6323) 2022-06-24 20:46:40 -05:00
Eric
20e62e7614
Add vulnerability monitoring ritual and heading (#6322) 2022-06-24 20:46:31 -05:00