Commit Graph

870 Commits

Author SHA1 Message Date
Eric
32a6feb70f
Handbook: Update Customers runbook (#10191)
Changes:
- Rewrote the handbook section about how to change a customer's credit
card
- Added a section about how to resolve Algolia crawler errors
2023-02-28 15:33:27 -06:00
Zay Hanlon
c9576a135f
Update to infra oncall process (#10162)
Update to infra oncall process

---------

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-28 16:19:03 -05:00
Reed Haynes
ec6a4e91ef
Update README.md (#10175)
Update assignee parameter
2023-02-28 11:45:35 -08:00
Reed Haynes
46ab8bfb0d
Update README.md (#10165)
Update reproduced orphans link with current team labels.
2023-02-28 12:33:18 -05:00
Mike McNeil
4c365caa9d
Add SLA to monthly accounting, and shift creation time back (#10169)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-28 11:12:41 -06:00
Zach Wasserman
5d6cb9e4e9
Update policy ownership and language (#10152)
Reflects updates since Guillaume's departure.
2023-02-27 19:36:42 -06:00
Charlie Chance
728c47fa34
Offboarding Charlie (#10131)
https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/issues/gh/fleetdm/confidential/2024
2023-02-27 12:22:30 -07:00
Mike McNeil
593a64fde0
Add Loom tutorials about hiring (#10119)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-27 10:52:42 -06:00
Charlie Chance
ac27703dd4
Shut down g-compliance channel, handbook cleanup (#10082)
https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/issues/gh/fleetdm/confidential/1955
2023-02-24 10:57:31 -07:00
Alex Mitchell
590822115e
Signature process for agreements where customer kicks off the signature request (#10085)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-23 20:59:53 -06:00
Mike McNeil
57e03e69a7
Clarify ugly wireframes are ok, because they'll be drafted into somet… (#10073)
…hing ready for release.
2023-02-23 16:25:48 -06:00
Zach Wasserman
f37ba20f53
Update README.md (#10037)
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-23 12:10:33 -06:00
Mike McNeil
1c9b458c13
Handbook release post ritual 2023-02-23 10:05:55 -08:00
Charlie Chance
f6ea9d01bb
Charlotte chance patch 1 (#10068) 2023-02-23 10:55:05 -07:00
Mike McNeil
e8d1d27b8c
Reiterate training commitments (#10066) 2023-02-23 11:49:37 -06:00
Mike McNeil
056437f474
Include preamble (#10061) 2023-02-23 11:30:12 -06:00
Charlie Chance
c045678fe9
kebab case and remove emojis from the filename of JDs (#10054)
I think there is still work to be done with
[fleetdm.com](http://fleetdm.com/). Right now, the "jobs" button on the
website redirects folks to the handbook. It sounds like you want a new
website page created to have open positions listed with links that
direct folks to, I assuming, another page with the JD (or the GitHub
file?).
Loom for visual and demo of the current flow of events:
https://www.loom.com/share/3a2e6fa57bd343edaa00a8561affbaa2
2023-02-23 08:28:04 -07:00
Charlie Chance
b51693b3be
Charlotte chance patch 1 (#10043)
iteration of the postings. Noticed some inconsistency in headings and
call to action.
2023-02-22 16:45:28 -07:00
Charlie Chance
a47df71fd5
Breezy migration last steps (#10041) 2023-02-22 16:22:29 -07:00
Charlie Chance
4ef9f1525c
Creating job posting sub pages for current roles open (#10040)
Breezy migration: https://github.com/fleetdm/fleet/issues/9930

Typeform needs to be added to the bottom of the pages, did that out of
order slightly.
<!-- actually, I think it's a redirect that needs to be created --> to
add the Typeform link: https://3x3q33auqgj.typeform.com/to/upGkhYsN

Zapier works. 

Handbook is updated. 

Final step is to cancel Breezy.
2023-02-22 16:12:19 -07:00
Mike McNeil
86c75b706e
Add positioning link (#10031) 2023-02-22 15:01:33 -06:00
Mike McNeil
9d1799e70b
Add Fleet’s W-9 (#10024) 2023-02-22 14:49:30 -06:00
Mike McNeil
fed44dd9fa
Fix formatting (#9990)
Was getting smooshed into the bullet
2023-02-22 13:17:22 -06:00
Mike McNeil
d4463bcb88
Delete #g-community (#9981) 2023-02-22 10:09:36 -08:00
Mike McNeil
58837bc42e
Sub-tasks (#10015) 2023-02-22 10:49:59 -06:00
Mike McNeil
033be67742
Define DRI (#9967)
point to
https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility

(mostly because this section is what comes up in algolia search if you
search the handbook for "DRI"-- this way there's a kind of breadcrumb to
the explanation. But always nice to unfold acronyms anyways)
2023-02-21 09:59:08 -08:00
Zachary Winnerman
765a43cb50
sandbox-oncall -> infrastructure-oncall and fix old channel names (#9969)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-21 07:11:50 -05:00
Mo Zhu
2c3bb838fa
User story template, sub-task template, and handbook improvements (#9375)
.

---------

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
2023-02-21 00:58:52 -06:00
Mike McNeil
d10f185021
Move org chart, etc back to /company so it's easier to find (#9968)
.
2023-02-20 19:09:57 -06:00
Mike McNeil
7664de0ce6
add year prefix for temp channels (#9965) 2023-02-20 18:21:16 -06:00
Mike McNeil
f94ec3e535
Define okrs, change labels (#9964)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-20 17:51:15 -06:00
Mike McNeil
f197d8dbe1
Include "Why should you join us?" (#9955)
. .
2023-02-20 14:43:24 -06:00
CarlosFleetDM
8b06940920
Add Legal Document Review Section (#9953)
Updated process for Legal review and signature process for MSA, NDA,
Order Forms, etc... @mikermcneil
Handbook documentation change only.

Co-authored-by: Alex Mitchell <105945793+alexmitchelliii@users.noreply.github.com>
2023-02-20 11:34:51 -06:00
Mike McNeil
6fdb55834f
Training is important (#9937) 2023-02-17 20:14:02 -06:00
Mike McNeil
545a383558
Friendlier (#9917)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-17 14:27:12 -06:00
Mike McNeil
ad5229ddfa
Avoid confusing what is and isn’t a department + punctuation (#9897)
# Checklist for submitter

.
If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-16 21:23:54 -06:00
Eric
4142d591f3
Website: Update <call-to-action> component and article formatting guide (#9892)
Changes:
- Changed the name of the `type` prop of the `<call-to-action>`
component to `preset`
- Updated `<call-to-action>` components in articles to use the new prop
name
- Updated the article formatting guide in the Handbook to document how
to use a `<call-to-action>` preset and added examples of our two
presets.
2023-02-16 18:13:00 -06:00
Mike McNeil
008c945b75
Fix handbook link (#9890)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-16 14:48:16 -06:00
Mike McNeil
b3e9db8789
Add CTA to apply to Fleet, swapped with company page for visibility (#9880)
.
2023-02-16 13:58:50 -06:00
Mike McNeil
2e6786f8c4
Handbook: Fix heading indentation (sprung a leak) (#9879) 2023-02-16 08:02:29 -06:00
Mike McNeil
aea6dca51a
handbook: trivial linkage (#9878)
# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
2023-02-16 07:54:06 -06:00
Mike McNeil
477d753af5
Consolidate "Tools we use" plus some todos and other improvmenets (#9877)
. . .
2023-02-16 07:50:17 -06:00
Mike McNeil
93a225cb1e
Pull human interest stuff to the top, plus trim back some things, var… (#9874)
…ious improvements
2023-02-16 05:07:52 -06:00
Mike McNeil
7a8d5b26ba
Combine "why open source" and "why the focus on openness" into a sing… (#9873)
…le section
2023-02-16 05:07:38 -06:00
TomOstertag
ca7e907659
Handbook; Scrum Section Typos (#9387)
Charlie led onboarding we fixed some typos.
2023-02-15 23:50:11 -06:00
Paul Dittmer
87ff12a3fc
Handbook: Sales deck updated (#9446)
Handbook:  Sales deck updated link to reflect Q1 2023
2023-02-15 23:47:15 -06:00
Luke Heath
e822c7e1db
Update engineering handbook (#9729) 2023-02-15 23:45:37 -06:00
Mike McNeil
6a1a6f48c2
Adjust DRI for content style guide and add guidance about how to use fleets (#9869) 2023-02-15 23:44:55 -06:00
Mo Zhu
18d9784b65
Clarify native macOS update reminders vs. Nudge reminders (#9855)
* The native macOS update reminders are free as part of the CLI
* There is no complete way to update macOS remotely. The native updates
are also nudges, but only in the top right and always dismissible.
2023-02-15 14:34:28 -06:00
Charlie Chance
6e0626a01c
handbook: security account recovery process update (#9804) 2023-02-13 11:15:26 -07:00