19 Commits

Author	SHA1	Message	Date
Nathanael Holliday	f7c303a5dc	Handbook: Customers Rituals (#5210) ... * Handbook: Rituals Formatted table here in accordance w/ suggestions from Mike T. * Update customers.md * Update customers.md Updated language. Co-authored-by: Mike Thomas <mthomas@fleetdm.com> Co-authored-by: Mike Thomas <78363703+mike-j-thomas@users.noreply.github.com>	2022-04-28 10:59:08 +09:00
Charlie Chance	4bb2d9e75f	Documenting calls with customers (#5340) ... * Documenting calls with customers Did some edits to the whole page to clean it up a little. * Update customers.md Edited for content and copy. Co-authored-by: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>	2022-04-26 10:03:12 -06:00
Desmi-Dizney	fd870ad749	Moved "Slack" to bottom (#5172) ... Fixed formatting to match the other handbook pages Moved "Slack" section to the bottom as per @mikermcneil	2022-04-18 09:51:16 -05:00
Nathanael Holliday	25a2397260	Add Fleet rituals for customers section (#5151) ... * Add Fleet rituals for customers section Polished up the notes I took discussing the Customers team rituals w/ @tgauda * Moved rituals section It's above the slack channels section now. Waiting to confirm the format before I change it.	2022-04-15 19:31:54 -05:00
Mike McNeil	cda5246bd0	Handbook: typofix + normalize (#4965) ... - fix typo - use sentence case in headings (see https://fleetdm.com/handbook/brand#how-to-write-headings-subheadings) - move "Slack channels" section back to the very bottom, to match other handbook pages	2022-04-07 10:01:27 -04:00
Tony Gauda	5163c40466	Update customers.md (#4910) ... Added documentation update process	2022-04-01 15:12:36 -04:00
Desmi-Dizney	66aa32ca41	Added bullet point list. (#4353) ... * Added bullet point list. * Update customers.md All edits are recorded by line: 16 replaced “Team” with “team”; replaced “Oncall” with “oncall”; replaced “Technician” with “technician” 17 replaced “Oncall” with “oncall”; replaced “Technician” with “technician”	2022-03-31 09:46:27 -04:00
Mike McNeil	0f14e918a2	Handbook: Typofix (#4870) ... whoops, introduced by me when table-ifying all of these	2022-03-29 21:50:32 -05:00
Mike McNeil	bad53daf60	Handbook: dedupe w/ shared explanation about Slack channels (#4869)	2022-03-29 18:41:25 -05:00
Mike McNeil	de280a4788	Handbook: Move 5xx-handling instructions to digital experience page (#4853) ... * Move 5xx-handling instructions to digital experience page * Update brand.md	2022-03-28 20:46:25 -05:00
eashaw	3e07f4a626	Update customer handbook headings and formatting (#4612) ... * update headings, add newlines * Update customers.md	2022-03-16 10:00:31 -05:00
CharlotteChance	d3019753c0	Update for missed Zoom meetings (#4601) ... This is a request to add language/process for zoom meeting etiquette with customers that missed a meeting/call.	2022-03-15 12:38:51 -04:00
Tony Gauda	a6ae14693f	Customer change credit card number (#4549)	2022-03-10 12:19:32 -05:00
eashaw	f53e635912	add slack directory to handbook pages (#4513) ... * add slack directory section and index links * slack directory -> slack channels, update DRIs	2022-03-08 17:17:22 -06:00
Mike McNeil	d69f50c106	Update customers.md (#4366)	2022-02-28 12:07:26 -05:00
Mike McNeil	ae3880d94d	add runbook section (#3926)	2022-01-31 16:28:08 -05:00
Tony Gauda	02007e104e	Production Incidents	2022-01-28 11:59:40 -05:00
Tony Gauda	3807463cbe	Incident Postmortems	2022-01-28 10:57:47 -05:00
Mike Thomas	102f4d0846	Updated handbook index (#3689) ... * Updated handbook index Added: "Posting on social media as Fleet" "Press releases" Moved from Growth into Community: "Promoting blog posts on social media" * Update README.md Added "Contributing to the handbook" * Update README.md * rename customer experience, add redirect to new customer page, upgrade Sails to fix routes bug, resolve routes TODO * Update README.md * update broken links Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com> Co-authored-by: eashaw <caglc@live.com>	2022-01-17 13:13:11 -06:00