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Handbook: Add instructions for upgrading self-service Fleet Premium licenses (#17945)

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Closes: #17915
...
Changes:
- Added a handbook section with instructions for changing the host count
on a Fleet Premium subscription in Stripe.

---------

Co-authored-by: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
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Eric 2024-04-01 15:25:25 -05:00 committed by GitHub
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handbook/digital-experience/README.md
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@ -32,6 +32,20 @@ Each PR to the website is manually checked for quality and tested before before
3. Check the change in relation to all breakpoints and [browser compatibility](https://fleetdm.com/handbook/digital-experience#check-browser-compatibility-for-fleetdm-com), Tests are carried out on [supported browsers](https://fleetdm.com/docs/using-fleet/supported-browsers) before website changes go live.
### Update the host count of a premium subscription
When a self-service license dispenser customer reaches out to upgrade a license via the contact form, a member of the [Demand department](https://fleetdm.com/handbook/demand) will create a confidential issue detailing the request and add it to the new requests column of Ditigal Experience kanban board. A member of this team will then log into Stripe using the shared login, and upgrade the customer's subscription.
To update the host count on a user's subscription:
1. Log in to the [Stripe dashboard](https://dashboard.stripe.com/dashboard) and search for the customer's email address.
2. Click on their subscription and select the "Update subscription" option in the "Actions" dropdown
3. Update the quantity of the user's subscription to be their desired host count.
4. Turn the "Proration charges" option on and select the "Charge proration amount immediately" option.
5. Under "Payment" select "Email invoice to the customer", and set the payment due date to be 15 days, and make sure the "Invoice payment page" option is checked.
6. Select "Update subscription" to send the user an updated invoice for their subscription. Once the customer pays their new invoice, the Fleet website will update the user's subscription and generate a new Fleet Premium license with an updated host count.
7. Let the person who created the request know what actions were taken so they can communicate them to the customer.
### Test fleetdm.com locally
When making changes to the Fleet website, you can test your changes by running the website locally. To do this, you'll need the following: