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Updating best slack practices to include using channels > DMs (#16888)

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Isabell Reedy 2024-02-15 23:28:51 -05:00 committed by GitHub
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handbook/company/communications.md
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@ -175,6 +175,7 @@ We use these prefixes to organize the Fleet Slack:
* ***2023-***: for temporary channels _(Note: specify the relevant year in four digits, like "YYYY-`)_
### Slack communications and best practices
- We use [channels over DMs](https://fleetdm.com/handbook/company/why-this-way#why-group-slack-channels).
- We use threads in Slack as much as possible. Threads help limit noise for other people following the channel and reduce notification overload.
- We configure our [working hours in Slack](https://slack.com/help/articles/360025054173-Set-up-Slack-for-work-hours-) to make sure everyone knows when they can get in touch with others.
- In consideration of our team, Fleet avoids using global tags in channels (i.e. @here, @channel, etc.) (What about polls? Good question, Fleeties are asked to post their poll in the channel and @mention the teammates they would like to hear from.)