Handbook: Update why-this-way.md to be more explicit (#13414)

handbook/company/why-this-way.md

@@ -19,11 +19,11 @@ Is open-source collaboration _really_ worth all that?  Is it any good?
 Here are some of the reasons we build in the open:
 
 - **Transparency.** You are not dealing with a black box.  Anyone can read the code and [confirm](https://github.com/signalapp/Signal-Android/issues/11101#issuecomment-814476405) it does what it's supposed to.  When it comes to security and device management, great power should come with great openness.
-- **Modifiability.** You are not stuck.  Anybody can make changes to the code at any time. You can build on existing ideas or start something brand new.  Every contribution benefits the project as a whole.  Plugins and configuration settings you need may already exist.  If not, you can add them.
-- **Community.** You are not alone.  Open source contributors are real people who love solving real problems and sharing solutions. As we gain experience and our careers grow, so does [the community](https://chat.osquery.io).  As we learn, we get better at helping each other, which makes it easier to get started with the project, which drives even more adoption, and so on.
-- **Less waste.** You are not redundant.  Contributing back to open source [benefits everybody](https://fleetdm.com/handbook/company): Instead of other organizations and individuals wasting time rediscovering bug fixes and reinventing the same new features in a vacuum, everybody can just upgrade to the latest version of Fleet and take advantage of all those improvements automatically.
-- **Perspective.**  You are not siloed.  [Anyone can contribute](https://about.gitlab.com/company/mission).  That means startups, enterprises, and humans all over the world push fixes, add features, and influence the roadmap.  Diversity of thought accelerates the cycle time for stability and innovation.  Instead of [waiting months](http://selmiak.bplaced.net/games/pc/index.php?lang=eng&game=Loom&page=Audio-Drama--Game-Script#:~:text=I%20need%20to%20see%20at%20least%20eight%20hours%20ahead.%20EIGHT%20hours.) to discover rare edge cases, or last-minute gaps in "enterprise-readiness", or how that cool new unsupported networking protocol your CISO wants to use isn't supported yet, you get to take advantage of the investment from the last contributor who had the same problem.  It's like [seeing around corners](https://thefutureorganization.com/how-leaders-can-see-around-corners/).
-- **Sustainability.** You are not the only contributor.  Open-source software is public and highly visible.  Mistakes are more obvious, which activates the community to discover (and fix) vulnerabilities and bugs more quickly.  Open-source projects like osquery and Fleet have an incentive to be proactive and thoughtful about responsible disclosure, code reviews, strict semantic versioning, release notes, documentation, and other [secure development best practices](https://github.com/osquery/osquery/blob/master/ASSURANCE.md#security-implemented-in-development-lifecycle-processes).  For example, anybody in the community can suggest and review changes, but only maintainers with appropriate subject matter expertise can merge them.
+- **Modifiability.** You are not stuck.  Anybody can make changes to the code at any time. Plugins and configuration settings you need may already exist.  If not, you can add them.
+- **Community.** You are not alone.  Open source contributors are real people who love solving real problems and sharing solutions.  All bugs and feature requests are public.  You can [search](https://github.com/fleetdm/fleet) and weigh in on any of them with your GitHub account, or [in Slack](https://fleetdm.com/slack).
+- **Less waste.** You are not redundant.  Contributing back to open source [benefits everybody](https://fleetdm.com/handbook/company): Instead of other organizations and individuals wasting time rediscovering bug fixes and reinventing the same new features in a vacuum, everybody can just upgrade.
+- **Perspective.**  You are not siloed.  [Anyone can contribute](https://about.gitlab.com/company/mission).  That means startups, enterprises, and humans all over the world push fixes, add features, and influence the roadmap.  Instead of [waiting months](http://selmiak.bplaced.net/games/pc/index.php?lang=eng&game=Loom&page=Audio-Drama--Game-Script#:~:text=I%20need%20to%20see%20at%20least%20eight%20hours%20ahead.%20EIGHT%20hours.) to discover rare edge cases, or last-minute gaps in "enterprise-readiness", or how that cool new unsupported networking protocol your CISO wants to use isn't supported yet, you get to take advantage of the investment from the last contributor who had the same problem.
+- **Sustainability.** You are not the only contributor.  Open-source software is public and highly visible.  Projects like osquery and Fleet have an incentive to be proactive about code reviews, semantic versioning, release notes, vulnerabilities, documentation, and other [secure development best practices](https://github.com/osquery/osquery/blob/master/ASSURANCE.md#security-implemented-in-development-lifecycle-processes).  For example, anybody in the community can suggest and review changes, but only maintainers with appropriate subject matter expertise can merge them.
 - **Accessibility.** You are smart and cool enough.  Open source isn't just [the Free Software movement](https://www.youtube.com/watch?v=UIDb6VBO9os) anymore.  Today, there are many other reasons to contribute and opportunities to contribute, even if you don't [yet know how](https://www.youtube.com/playlist?list=PL4nf6riqo7srdUHdhRSoABvES81Oygyp3) to write code.  (For example, try clicking "Edit this page" to make an improvement to this page of Fleet's handbook.)
 - **More timeless.** You are not doomed to disappear forever when you change jobs.  Why should your code?  In most jobs, most of the work you do becomes inaccessible when you quit.  But [open source is forever](https://twitter.com/mikermcneil/status/1476799587423772674).