Create customer-support-engineer.md (#12666)

Proposing a new role to hire a junior customer support engineer to
support the pipeline of growth expected in Q3 and Q4.


...

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Co-authored-by: Sampfluger88 <108141731+Sampfluger88@users.noreply.github.com>

handbook/company/README.md

@@ -30,7 +30,8 @@ Fleet is currently hiring for the following positions:
 - 🚀 Senior Software Engineer (Golang)
 - [🐋 Head of Public Sector](https://fleetdm.com/handbook/company/head-of-public-sector)
 - [🐋 Solutions Consultant](https://fleetdm.com/handbook/company/solutions-consultant)
-- [🐋 Account Executive](https://fleetdm.com/handbook/company/account-executive.md)
+- [🐋 Customer Support Engineer](https://fleetdm.com/handbook/company/customer-support-engineer)
+- [🐋 Account Executive](https://fleetdm.com/handbook/company/account-executive)
 
 > **🛸 Join us!**  Interested in joining the team at Fleet, or know someone who might be?  Click one of the positions to read the job description and apply.  Or [copy a direct link to this page](https://fleetdm.com/handbook/company#open-positions) to share a short summary about the company, including our vision, values, history, and all currently open positions.  Thank you for the help!
 

handbook/company/customer-support-engineer.md

@@ -0,0 +1,67 @@
+# 🐋 Customer Support Engineer
+
+## Let's start with why we exist. 📡
+
+Ever wondered if your employer is monitoring your work computer?
+
+Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".
+
+At Fleet, we think it's time device management became [transparent](https://fleetdm.com/transparency) and [open source](https://fleetdm.com/handbook/company#open-source).
+
+
+## About the company 🌈
+
+You can read more about the company in our [handbook](https://fleetdm.com/handbook/company), which is public and open to the world.
+
+tldr; Fleet Device Management Inc. is a [recently-funded](https://techcrunch.com/2022/04/28/fleet-nabs-20m-to-enable-enterprises-to-manage-their-devices/) Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with [enterprise IT and security teams](https://www.linuxfoundation.org/press/press-release/the-linux-foundation-announces-intent-to-form-new-foundation-to-support-osquery-community).
+
+
+### Your primary responsibilities 🔍
+
+at Fleet you will get the chance to…
+
+In your first 120 days:
+- 🏋🏻 Train under our customer support and engineering team to learn the ins and outs of Fleet, frequently asked customer questions, develop and understanding of our troubleshooting guide, and learn how to search through documentation and Fleet repo. 
+- 🚀 Deploy Fleet on your own to have a better understanding of the customer experience and how the product works. 
+- ⏫ Work hand-in-hand with the customer success team by participating in calls with customers to discuss any support issues they may have.
+- 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. 
+
+
+### Are you our new team member? 🧑‍🚀
+
+If most of these qualities sound like you, we would love to chat and see if we're a good fit.
+
+### You "get it":
+
+- 🎯 Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others.
+- 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams
+- 👥 A customer-centric mindset, focusing on delivering value and a positive user experience
+
+### You can "walk the walk":
+
+- 🤝 Collaboration: You work best in a participatory, team-based environment.
+- 🦉 Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices in an Enterprise environment. Experience with AWS, SQL, device management, and osquery a bonus. 
+- 🛠️ Communication: You are outgoing, customer facing, and enjoy problem solving while assisting external stakeholders.
+- 🟣 Openness: You are flexible and open to new ideas and ways of working.
+
+### You can "talk the talk":
+
+- 💭 Cybersecurity or IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
+- 💖 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM,
+  MDM, ADE, APNs, syslog, etc.
+- ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using Terminal to execute commands or run scripts.
+
+- 🧑‍🔬 Experience working with Enterprise customers to help resolve complex technical issues.
+- ➕ Bonus: Familiarity with GitOps workflows and steps to contribute code in open source projects.
+
+## Why should you join us? 🛸
+
+Learn more about the company and [why you should join us here](https://fleetdm.com/handbook/company#is-it-any-good).
+
+
+## Want to join the team?
+
+You can [apply for this position here](https://3x3q33auqgj.typeform.com/to/upGkhYsN).
+
+<meta name="maintainedBy" value="mikermcneil">
+<meta name="title" value="🐋 Customer Support Engineer">